Flex Living is revolutionizing the rental sector globally, making it easier for people to find their dream homes. They are now seeking a talented Customer Relations Specialist to join their dynamic team! If you’re passionate about delivering exceptional customer service and building strong relationships, this could be the perfect role for you.
Location
- Remote (work from anywhere)
Job Details
Flex Living is seeking a highly skilled Customer Relations Specialist to join their team. As a key member of their customer support team, the successful candidate will play a vital role in delivering exceptional service to clients. The ideal candidate will have a strong passion for customer service, excellent communication skills, and the ability to work in a fast-paced environment.
Role of the Job
As a Customer Relations Specialist, the primary responsibility will be to provide personalized support and foster positive relationships with customers. The goal will be to ensure customer satisfaction, address inquiries, and resolve issues efficiently. The successful candidate will be the face of the company, interacting with customers via phone, email, and chat.
Main Responsibilities
- Customer Support and Communication: Respond promptly to customer inquiries via email, phone, and chat. Provide accurate and complete information about Flex Living’s services, policies, and properties.
- Relationship Building: Build strong, lasting relationships with customers by delivering a seamless and enjoyable experience. Proactively follow up with clients to ensure satisfaction and address any concerns.
- Issue Resolution: Identify and resolve customer issues related to bookings, payments, or property concerns. Coordinate with internal teams (operations, property management, etc.) to ensure timely solutions.
- Feedback and Improvement: Collect and analyze customer feedback to improve service quality. Provide suggestions and insights to management for enhancing the customer experience.
- Administrative Tasks: Maintain accurate records of customer interactions in the CRM system. Prepare and update reports on customer service metrics.
Qualification Needed
- Proven experience in customer service, client relations, or a similar role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software and customer support tools.
- Ability to multitask, prioritize, and manage time effectively.
- A positive and empathetic attitude, with a passion for helping others.
Job Benefits
- Competitive salary and benefits package
- Opportunities for career growth within a fast-expanding company
- Training and support to help excel in the role
- A collaborative, inclusive work environment
- Flexible working hours and remote work options
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
Salary Package
- Competitive salary
- Comprehensive benefits package- Opportunities for bonuses and incentives based on performance
- The company offers a competitive salary package that reflects the candidate’s experience and qualifications
Required Documents
To apply, please submit the following documents:
- Resume
- Cover letter outlining experience and qualifications
- Contact information for at least two professional references
How to Apply
If you’re interested in this exciting opportunity, please submit your application, including your resume, cover letter, and contact information for professional references. Flex Living is an equal-opportunities employer, committed to diversity and inclusion. They welcome applications from talented individuals from all backgrounds.