Labcorp, a leading healthcare company, is seeking a highly skilled and passionate Customer Service Support Representative to join their team. As a Customer Service Support Representative, you will play a vital role in delivering exceptional customer experiences to patients, doctors’ offices, and private insurance carriers.

Location

This is a remote work opportunity, allowing you to work from the comfort of your own home. However, you must have a dedicated work-from-home space and meet the technical requirements outlined below

Job Details

Labcorp’s Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic and customer-focused individuals to resolve patient billing issues. As a Customer Service Support Representative, you will be responsible for answering inbound calls, initiating payment plans, and resolving patient inquiries.

Role of the Job

As a Customer Service Support Representative, your primary responsibility will be to deliver exceptional customer experiences through innovation and continuous improvement. You will be empowered to resolve patient billing issues and provide timely and accurate information to patients, doctors’ offices, and private insurance carriers.

Main Responsibilities

• Answer Inbound Calls: Answer 80+ inbound calls per day from patients, doctors’ offices, and private insurance carriers.
• Initiate Payment Plans: Initiate payment plans for patients with outstanding balances.
• Resolve Patient Inquiries: Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain Performance Goals: Maintain performance goals and meet productivity standards.
• Become Proficient with Processes: Become proficient with processes after completing a structured training program.

Qualification needed

• High School Diploma or Equivalent: High school diploma or equivalent required.
• Attention to Detail: Ability to work and learn in a fast-paced environment with attention to detail.
• Excellent Communication Skills: Excellent communication and interpersonal skills.
• Ability to Work Independently: Ability to work independently and manage time and tasks effectively.
• Technical Requirements: Meet the technical requirements outlined below.

Technical Requirements

• Internet Download Speed: Internet download speed of at least 50 megabytes per second.
• No Satellite Internet: No satellite internet allowed.
• Ethernet Connection: Ability to connect equipment to router/modem with Ethernet cord.

Job Benefits

• Competitive Salary: Competitive salary range of $15.25-$21.00 per hour.
• Quarterly Variable Bonus Potential: Quarterly variable bonus potential based on performance.
• Generous Paid Time Off: Generous paid time off policy.
• Medical, Vision, and Dental Insurance Options: Medical, vision, and dental insurance options available.
• Flexible Spending Accounts: Flexible spending accounts available.
• 401(k) and Employee Stock Purchase Plans: 401(k) and employee stock purchase plans available.
• No Charge Lab Testing: No charge lab testing for employees.
• Fitness Reimbursement Program: Fitness reimbursement program available.

Salary Package

The salary package for this role includes a competitive hourly rate of $15-$21 per hour, quarterly variable bonus potential, and generous paid time off.

How to Apply

If you want this job, please apply with all the necessary details.

Submit Application

Application Deadline

The application window closes on January 25, 2025.