A dynamic logistics company is seeking a dedicated and reliable Customer Support Agent to join their team. As a Customer Support Agent, you will play a vital role in delivering exceptional customer service to drivers.
Location
- Chicago, USA (primary business hours aligned with Chicago time)
- Remote work option available (on-call 24/7 to meet the needs of drivers)
Job Details
The company is seeking a highly skilled Customer Support Agent to provide on-the-road assistance to drivers, address their needs, and resolve issues promptly.
Role of the Job
As a Customer Support Agent, your primary responsibility will be to deliver exceptional customer service to drivers. You will be the face of the company, interacting with drivers via phone, email, and chat.
Main Responsibilities
- On-the-Road Assistance: Provide on-the-road assistance to drivers, addressing their needs and resolving issues promptly.
- Communication: Respond to inquiries and support requests through various communication channels (phone, email, chat).
- Record Keeping: Maintain accurate records of driver interactions and support activities.
- Coordination: Coordinate with other departments to ensure timely resolution of driver issues.
- Monitoring: Monitor and track the status of drivers and their shipments.
Qualification Needed
- Proven Experience: Proven experience in customer support or a related field.
- Familiarity with the Trucking Industry: Familiarity with the trucking industry is a significant advantage.
- Excellent Communication Skills: Excellent communication and interpersonal skills.
- Ability to Work Under Pressure: Ability to work under pressure and handle multiple tasks simultaneously.
Job Benefits
- Competitive Salary: Competitive salary package.
- Comprehensive Benefits: Comprehensive benefits package.
- Opportunities for Career Growth: Opportunities for career growth within a dynamic company.
- Training and Support: Training and support to help excel in the role.
Salary Package
The salary package for this role includes:
- $150 per week during the training period (first month)
- $190 per week after the training period (if expectations are met)
Required Documents
To apply, please submit the following document:
- Resume: Your updated resume.
How to Apply
If you’re interested in this exciting opportunity, please submit your application, including your resume.
Submit Application
Company Culture
The company values its employees and is committed to creating a positive and inclusive work environment. They believe in recognizing and rewarding outstanding performance and providing opportunities for career growth and professional development.
Equal Opportunities Employer
The company is an equal-opportunities employer and welcomes applications from talented individuals from all backgrounds.