SafetyWing (YC W18) is looking to connect with talented Customer Care Specialists who share their mission and are eager to make a meaningful impact on the future of work. By expressing your interest now, you’ll be among the first to hear about and explore new roles as they open.

Location

• Remote (work from anywhere)

Job Details

This is a part-time opportunity for a long-term contract, with up to 25 hours of work per week. However, hours may vary depending on scheduling needs.

Role of the Job

As a Customer Care Specialist, you will play a vital role in providing 24/7 support to SafetyWing’s members. You will be working with a ‘follow the sun’ model, which means you won’t have to do night shifts or very early mornings. Your primary responsibility will be to answer customer questions via live chat, email, and phone support, and proactively look for ways to improve the customer experience.

Main Responsibilities

• Answer Customer Questions: Respond to customer inquiries via live chat, email, and phone support.
• Improve Customer Experience: Proactively look for ways to improve the customer experience and provide solutions that meet their needs.
• Work Independently: Work independently and be a problem-solver, using your critical thinking skills to resolve customer issues.
• Maintain Core Hours: Be available to work within the core time zones across EMEA.
• Collaborate with the Team: Collaborate with the global team to ensure seamless support and resolve customer issues.

Qualification Needed

• Have excellent English language skills, both written and spoken.
• Have the ability to work independently and be a problem-solver.
• Be available to work on weekends, with usual shifts between 4 and 8 hours long.
• Have experience with insurance, customer service, or healthcare (desired but not required).

Job Benefits

• Work from anywhere globally and enjoy the flexibility of a remote work environment.
• Enjoy a part-time opportunity with up to 25 hours of work per week.
• Receive compensated time off each year.
• After six months, receive a personal development budget to support your growth and development.
• After six months, receive an office stipend to support your remote work setup.
• If you join the team for more than 30 hours per week, receive health and travel insurance.

Salary Package

$17 per hour

Required Documents

To apply, please submit the following documents:

1. Your updated CV
2. Contact information for at least two professional references

How to Apply

If you’re interested in this exciting opportunity, please send in your application with all the necessary details. SafetyWing looks forward to hearing from you!

Submit Application

Application Deadline

The application window closes on January 24, 2025.

About SafetyWing

SafetyWing was founded to support nomads by building an adaptable software-based global social safety net. Their products are created by a fully remote team distributed across the globe and stretching ten timezones while headquartered in San Francisco. They’re here to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone.

At SafetyWing, they value:

• Honesty: Be honest in all interactions.
• Helping the Customer: Help the customer find solutions that meet their needs.
• Clear and Concise Communication: Communicate clearly and concisely.
• Kindness: Be kind and make the customer happy.