Pearson, a leading global learning company, is seeking a highly skilled and customer-focused Call Center Assistant to join its team. As a remote worker, the successful candidate will provide exceptional support to internal customers, resolving technical issues and answering queries in a courteous and efficient manner.
Location
- United States (Remote)
Equipment will be provided for this assignment.
Job Details
The Call Center Assistant will be responsible for providing inbound and outbound general and technical support to internal customers. This will involve working a rotating shift schedule, including weekends, to cover center hours from 7am to 9pm Monday through Friday and 9am to 5pm on Saturday and Sunday.
Role of the Job
The Call Center Assistant will serve as a key point of contact for internal customers, providing accurate and timely resolutions to technical issues and queries. The successful candidate will be responsible for staying current on issues that impact internal customers, continually referring to and utilizing support resources to ensure competent and efficient support.
Main Responsibilities
- Provide exceptional inbound and outbound general and technical support to internal customers via phone, email, or chat.
- Diagnose and resolve technical issues in a courteous, efficient, and customer-service focused manner.
- Serve as an escalation point as needed to the appropriate department for resolution.
- Provide complete documentation of issues handled.
- Stay current on issues that impact internal customers, continually referring to and utilizing support resources.
- Perform other related duties as assigned.
Qualification Needed
- High School Diploma or equivalent required.
- Excellent customer service skills required.
- Call center experience preferred.
- Friendly and helpful attitude required.
- Ability to manage simultaneous tasks required.
- Excellent oral and written communication skills required.
- Excellent attendance required.
- Experience working with a PC and a Windows environment required.
- Experience working with a Mac preferred, but not required.
Job Benefits
- Opportunity to work with a leading global learning company.
- Remote work arrangement, allowing for flexibility and work-life balance.
- Equipment provided for the assignment.
- Opportunity for professional growth and development.
Salary Package
- Competitive salary package.
- Benefits package, including health insurance, retirement plan, and paid time off.
How to Apply
To apply for this exciting opportunity, please submit your resume, cover letter, and High School Diploma or equivalent to the designated contact. Please ensure that your application clearly demonstrates your customer service skills, technical abilities, and experience working in a call center environment.
Submit Application
About Pearson
Pearson is a leading global learning company, dedicated to helping people of all ages to learn at their own pace, in their own way. With expertise in educational courseware and assessment, and a range of teaching and learning services powered by technology, Pearson helps people around the world to make progress in their lives through learning.
Equal Employment Opportunity
Pearson is an equal opportunities employer, committed to recruiting and retaining talented individuals from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Disclaimer
The job description and requirements are subject to change based on business needs. The successful candidate will be required to adhere to Pearson’s policies and procedures.