This is a job opportunity for a Customer Service Agent at a well-established medium-sized company in the Cologne area. The company is a leading provider of high-quality products and tailored solutions, ensuring long-term stability and reliable results. The successful candidate will join a motivated team in an innovative and dynamic environment.

Location

• Remote (work from anywhere)

Job Details

The company is seeking a Customer Service Agent (m/f/d) to join its team. This is a full-time position that offers a secure job with varied and challenging tasks, as well as opportunities for professional growth and development.

Role of the Job

As the first point of contact for the digital consulting team, the Customer Service Agent will be responsible for welcoming customers by phone, chat, or email. The agent will provide expert advice to customers in the digital branch, answering questions about banking products and partner offers. The agent will also be responsible for resolving customer complaints and concerns in a professional and courteous manner.

Main Responsibilities

• Competently welcome customers by phone, chat, or email.
• Advise customers in the digital branch and answer questions about banking products and partner offers.
• Take over duties of the Head of Customer Service in their absence.
• Sell products or direct customers to relevant consultants or partners.
• Arrange appointments for customer advisors.
• Support the sales department with telephone campaigns.
• Ensure availability meets established service standards.
• Continuously update knowledge of banking products and services.
• Participate in training and development programs to improve customer service skills.
• Collaborate with internal teams to resolve customer issues.

Qualification Needed

• Banking or commercial training.
• Friendliness, good expression, and a sales-oriented mindset.
• Team player with an open mindset and strong interest in digital media.
• Enjoy telephone and digital communication, with the ability to build and maintain long-term customer relationships.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Basic computer skills and ability to learn new software.
• Familiarity with social media platforms.

Job Benefits

• Secure job with varied and challenging tasks.
• Opportunities for professional growth and development.
• Attractive training opportunities tailored to professional development and needs.
• Fair remuneration, flexible working hours, and additional benefits.
• Company pension scheme, capital-forming benefits, company health management, and 30 days’ holiday.
• Possibility for mobile working (on individual days).
• Access to employee discounts and benefits.
• Comprehensive training program.
• Mentorship and coaching.
• Regular performance feedback and evaluations.

Salary Package

To be discussed upon application.

Required Documents

1. Resume (CV).
2. Contact information for at least two professional references.

How to Apply

To apply for this position, please submit your detailed application using the job form. Please ensure that your application includes all required documents and information.

Submit Application

About Epos

• The company is an established, medium-sized business with a strong presence in the Cologne area. With a wide range of high-quality products and tailored solutions, the company has successfully positioned itself in its industry. The company values reliability, fairness, and long-term cooperation, and is committed to creating a positive and inclusive work environment.

• The company culture is characterized by a dynamic and innovative approach, with a strong focus on customer satisfaction and employee development. The company encourages open communication, teamwork, and continuous learning, and offers a range of benefits and incentives to support employee well-being and career growth.

• The company is committed to diversity and inclusion, and welcomes applications from candidates of all backgrounds and experience levels. The company believes that a diverse and inclusive workforce is essential for driving innovation and delivering exceptional customer service.

• The company is also committed to supporting the career development of its employees, and offers a range of training and development programs to help employees achieve their career goals. The company encourages internal mobility and promotes from within wherever possible.