Concentrix is seeking a highly skilled and motivated Social Media Agent to join its team. As a Social Media Agent, you will be responsible for providing exceptional customer service to clients via various social media channels. This is a 100% remote position, offering flexibility and work-life balance.

Location

• Remote (work from anywhere)

Role of the Job

As a Social Media Agent, you will be the first point of contact for clients via social media channels. Your primary responsibility will be to provide timely and accurate responses to customer inquiries, ensuring a positive customer experience.

Main Responsibilities

• Handle customer inquiries and requests via social media channels.
• Provide customer support and resolve customer issues.
• Document customer interactions in the customer database.
• Collaborate with internal teams to resolve customer issues.
• Stay up-to-date with company products and services.
• Participate in training and development programs to improve customer service skills.
• Maintain a high level of product knowledge to provide accurate and helpful information to customers.

Qualification Needed

• Proficiency in English (written and spoken).
• Excellent communication and customer service skills.
• Ability to work flexibly, including weekends and holidays.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Basic computer skills and ability to learn new software.
• Familiarity with social media platforms.

Job Benefits

• 100% remote work arrangement.
• Flexible scheduling.
• Comprehensive training program.
• Mentorship and coaching.
• Regular performance feedback and evaluations.
• Access to employee discounts and benefits.
• Company pension scheme.

Salary Package

€2,500 per month

Required Documents

1. Resume (CV)
2. Contact information for at least two professional references

How to Apply

To apply for this position, please submit your application via the online form on the Concentrix website.

Submit Application

About Concentrix

• Concentrix is a leading global provider of customer experience solutions. With over 440,000 employees worldwide, Concentrix delivers exceptional customer experiences for some of the world’s most iconic brands.
• Concentrix has received numerous awards and recognition for its commitment to excellence, including “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture.”
• Concentrix is proud to be an equal opportunity employer, and welcomes applications from diverse candidates. The company is committed to creating a positive and inclusive work environment, where all employees feel valued and respected.
• In addition to its commitment to diversity and inclusion, Concentrix is also dedicated to providing a safe and healthy work environment. The company has implemented various safety protocols and procedures to ensure the well-being of its employees.
• Concentrix is a dynamic and growing company, with a strong focus on innovation and customer satisfaction. If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, then this could be the perfect opportunity for you.

With its comprehensive training program, mentorship and coaching, and opportunities for career growth and development, Concentrix is the ideal place to start or advance your career in customer service.