Timescale is looking for a Customer Care Manager to join its team. This is a full-time position that offers a secure job with varied and challenging tasks, as well as opportunities for professional growth and development.
Location
- Remote (work from anywhere)
Role of the Job
As a Customer Care Manager, the successful candidate will partner with Timescale’s customers to drive adoption and retention by engaging customers and advocating on their behalf, as well as demonstrating ongoing value customized for customers’ needs.
Main Responsibilities
- Drive conversion, feature adoption, retention, and expansion among Timescale’s most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals.
- Develop a communication cadence with customers to stay informed about adoption trends, sentiment, and overall account health.
- Uncover opportunities for deeper engagement and expansion opportunities.
- Motivate customers to act as Timescale advocates (e.g., securing testimonials, case studies, and other references).
- Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.).
- Act as the voice of the customer to provide actionable feedback to other teams regarding product and service improvements.
- Work with accounts of all sizes, from the largest customers to up-and-coming startups.
Qualification Needed
- 3-5 years of experience in a Customer Success, Onboarding, account/relationship Management, or similar role at a SaaS company.
- Experience working with developers’ tools or technical products is a must.
- Experience collaborating with internal Sales and/or support teams to understand client needs and communicate product feedback.
- Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals.
- Proficiency in using Salesforce, Outreach, and HubSpot is preferred.
Job Benefits
- Flexible PTO and family leave.
- Fridays off in August.
- Monthly WiFi stipend.
- Professional development and educational benefits.
- Premium insurance options for you and your family (US employees).
- Use of company discounts and benefits.
- Comprehensive training program.
- Mentorship and coaching.
- Regular performance feedback and evaluations.
Salary Package
To be discussed upon application.
Required Documents
- Resume (CV).
- Contact information for at least two professional references.
How to Apply
To apply for this position, please submit a detailed application using the job form. Ensure that the application includes all required documents and information.
Submit Application
About Timescale
Timescale is the creator of TimescaleDB and PGVector, trusted by tens of thousands of organizations for their mission-critical time-series applications. Timescale is committed to empowering developers and businesses worldwide, helping them build data-driven products that measure everything that matters—from software applications and industrial equipment to financial markets, blockchain activity, consumer behavior, machine learning models, and climate change. With a global, fully remote workforce, Timescale is supported by top investors, including Tiger Global, Benchmark Capital, NEA, Redpoint Ventures, Icon Ventures, and Two Sigma Ventures.