Mozio is seeking a highly skilled Customer Success Expert to join their team. As a Customer Success Expert, the successful candidate will be responsible for ensuring customers, service providers, and partners experience the highest level of support. This role requires a passion for delivering exceptional customer service, excellent communication skills, and the ability to work independently.

Location

• Remote (work from anywhere)

Job Details

This is a full-time position, requiring 5 days of work per week, including weekends, and 8 hours per day. The successful candidate will need a reliable laptop, smartphone, high-speed internet, and a backup plan for both.

Role of the Job

As a Customer Success Expert, the successful candidate will be the go-to person for handling customer inquiries via phone and email, resolving issues efficiently, and exceeding expectations at every turn. The primary mission will be to make every customer feel like part of the Mozio family, always delivering service with a smile.

Main Responsibilities

• Handle customer inquiries via phone and email, resolving issues efficiently and exceeding expectations.
• Provide exceptional customer service, ensuring every customer feels valued and supported.
• Respond to customer inquiries in a timely and professional manner.
• Resolve customer complaints and issues in a fair and transparent way.
• Collaborate with internal teams to resolve customer issues and improve the overall customer experience.
• Identify opportunities to improve customer satisfaction and make recommendations for change.
• Maintain accurate records of customer interactions, including complaints and resolutions.
• Participate in training and development programs to continuously improve customer service skills.

Qualification Needed

To be successful in this role, the ideal candidate will need:

• Excellent communication skills in English (B2 level or higher).
• A minimum of 2 years of customer support experience.
• Proficiency in an additional language (Spanish, French, Italian, German, Chinese, or Portuguese) is highly desirable.
• Ability to work independently and as part of a team.
• Exceptional interpersonal skills and a customer-centric approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Job Benefits

• A 100% remote position, offering the flexibility to work from anywhere in the world.
• Flexible working arrangements as a contractor.
• Collaborative and dynamic work environment. Etc

Salary Package

$8,400 – $10,800

Required Documents

To apply for this position, please submit the following documents:

1. An updated CV.
2. A cover letter outlining your experience and qualifications.
3. Certificates or proof of language proficiency (English B2 level or higher and additional language if applicable).

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, please submit your application, including your CV and cover letter, to the designated email address or online portal. Mozio looks forward to hearing from you.

Submit Application

About Mozio

• Mozio is a fast-growing company committed to delivering exceptional customer experiences. With a strong focus on customer success, Mozio empowers its team to succeed and offers a supportive work environment. If you are ready to take on a new challenge and meet the tech requirements, Mozio would love to hear from you.

• At Mozio, the team believes in empowering individuals to succeed and offering a supportive work environment. With a strong focus on customer success, Mozio is committed to delivering exceptional customer experiences. If you are passionate about customer success and are looking for a new challenge, Mozio may be the perfect fit for you.

• As a Customer Success Expert at Mozio, you will be part of a dynamic and collaborative team. You will have the opportunity to work with a diverse range of customers, service providers, and partners, and to develop your skills and expertise in customer success. With flexible working arrangements and a competitive salary, this role offers a unique opportunity to join a fast-growing company and to take your career to the next level.