A well-established company is seeking a highly organized and motivated Customer Advocate/Customer Service Representative to join its team. This role is crucial in providing excellent customer service and ensuring seamless office operations. The ideal candidate will be the first point of contact for clients and visitors, demonstrating professionalism and a welcoming demeanor.

Location

• Remote (work from anywhere )

Employment type

• Part-Time

Role of the Job

As a Customer Advocate/Customer Service Representative, the successful candidate will be responsible for managing all facets of customer interaction, coordinating across functions to promptly address specific requests and needs. The focus will be on providing transparent communication, preemptive solutions, and efficient order management, contributing to an overall frictionless experience for customers.

Main Responsibilities

• Manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle.
• Collaborate with various company channels to ensure customer expectations are met, fostering a frictionless experience and building brand preference.
• Maintain and cultivate relationships with regional customers and sales teams through effective communication and interpersonal skills.
• Monitor customer satisfaction through survey results, implementing corrective action plans to address dissatisfaction.
• Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution.
• Compile, sort, and verify the accuracy of customer issues and data before entry.
• Perform administrative tasks, including typing/data entry of confidential client and financial data.
• Receive calls, texts, and emails on behalf of the company, responding promptly and professionally.
• Book appointments and flight reservations as needed.

Qualification Needed

• Ability to maintain confidentiality concerning financial information.
• High level of integrity and honesty.
• Organizational skills and ability to prioritize tasks efficiently.
• Highly motivated and self-starting, with the ability to propose solutions.
• Flexible and adaptable, with the ability to intervene and create positive change.- Computer literacy (laptop, tablet, or smartphone) and internet connection required.
• Ability to work independently from home without immediate in-person supervision.- Typing speed of at least 25 words per minute.
• Excellent communication and interpersonal skills.

Job Benefits

• 100% company-paid healthcare premiums, plus dental and vision benefits.
• Wellness program to support mental, physical, and financial health.
• Pet care savings program.
• Generous paid time off (13 days for the first year, increasing to 20 days thereafter) plus 9 company-paid holidays, including your birthday.
• Education support, including tuition reimbursement and student loan repayment program.

Salary Package

• $216 to $240 per day
• Overtime pay available during busy seasons.

Required Documents

1. Resume.
2. Cover letter.

How to Apply

To apply for this exciting opportunity, please submit your resume and cover letter. The company looks forward to hearing from motivated and customer-focused individuals.

Submit Application

About Schlumberger

Schlumberger is a well-established organization committed to providing exceptional customer experiences. With a focus on innovation and excellence, the company offers a dynamic and supportive work environment, encouraging professional growth and development.

Company Culture

Schlumberger values diversity, equity, and inclusion. The company is committed to creating a workplace culture that is welcoming, respectful, and inclusive for all employees.