A temporary Customer Service Specialist position is available in the Public Sector, offering a competitive salary and benefits package. The successful candidate will work from home, handling inbound calls from the public and providing exceptional customer service.
Location
- Remote (work from anywhere)
Shifts:
- Temporary Full-time 40 Hours, Monday – Friday between 8:00am and 8:00pm
Training Duration:
- 3 days
Contract Duration:
- Temporary contract for a duration of between 4-12 weeks, with the opportunity to go permanent within this time
Role of the Job
As a Customer Service Specialist, the successful candidate will handle inbound calls from the public, requiring booking or re-arranging appointments. This will include booking, re-scheduling, and cancelling appointments on a booking system. The ideal candidate will have excellent communication skills, be comfortable working in a fast-paced environment, and have a high regard for efficiency and accuracy.
Main Responsibilities
- Handle inbound calls from the public, responding to queries and providing exceptional customer service
- Book, re-schedule, and cancel appointments on a booking system
- Provide accurate information and support to callers, respecting and understanding their needs at all times
- Work effectively in a fast-paced environment, meeting targets and deadlines
- Maintain accurate records and data, preserving confidentiality at all times
Qualification Needed
To be eligible for this role, candidates must have:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, meeting targets and deadlines
- Strong verbal and written skills, with attention to detail
- Ability to establish collaborative customer relationships
- Professional and friendly telephone manner
- Experience of working in a target-driven environment to a high standard
- PC skills, with the ability to navigate multiple systems competently
Job Benefits
In addition to a competitive salary, the company offers a range of benefits, including:
- 28 days’ holiday (including bank holidays), increasing to 30 days following the 1-year service anniversary
- Perks at Work – Savings Discounts / Free Online Classes
- Critical Illness – up to £10,000
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Monthly Wellbeing Webinars
Salary Package
- £25,396.80 per annum (£12.21 per hour)
Required Documents
To apply for this role, candidates must provide:
- CV
- Contact number
How to Apply
To apply for this role, please submit your application through the company website. Successful candidates will be contacted for an interview.
Submit Application
About the Company
The company is a leading provider of customer service solutions, committed to delivering exceptional service to clients. The company values diversity and inclusion, and welcomes applications from candidates of all backgrounds.