HealthHelp, a leader in healthcare utilization and care management, is seeking a Client Service Representative to join their team. As a Client Service Representative, you will play a vital role in providing excellent customer service to healthcare providers and patients

Location

• Remote (work from anywhere)

Company

• HealthHelp – A WNS Company

Employment Type

• Full-time

Role of the Job

As a Client Service Representative, you will be responsible for providing administrative support to the Clinical Review Department. You will conduct intake calls, collect and enter confidential information, and provide ongoing telephonic support to providers and office staff.

Main Responsibilities

Your main responsibilities will include:

• Providing quality customer service through interaction with providers, administrative staff, and others.
• Building and maintaining customer satisfaction with products and services.
• Collecting and entering confidential information while ensuring the highest level of confidentiality.
• Maintaining high-quality documentation standards when collecting and performing data entry functions.
• Providing ongoing telephonic support to providers and office staff related to HealthHelp’s Clinical Review process.
• Participating in the HealthHelp Quality Management Program as required.
• Adhering to all HIPAA, state, and federal regulations pertaining to the clinical programs.

Qualification Needed

To be successful in this role, you will need:

• High School Diploma or GED
• 1 year of customer service experience
• Reliable internet connection
• Fast internet speed
• Ability to follow a schedule
• Call center experience (helpful but not required)
• Private workspace for confidentiality
• Healthcare industry experience (helpful but not required)

Salary Package

The salary package for this role is competitive and will be discussed during the interview process.

Required Documents

To apply, you will need to submit:

1. Your resume
2. Your contact number
3. A statement expressing your interest in working with the company.

How to Apply

Please submit the required documents through the online application portal.

Submit Application

About HealthHelp

• HealthHelp is a leader in healthcare utilization and care management. The company provides innovative solutions to healthcare payors, providers, and patients. HealthHelp is committed to creating a diverse and inclusive work environment and provides equal opportunities to all employees and applicants.

HealthHelp’s Mission, Values, and Guiding Principles

HealthHelp’s mission is to improve the quality of healthcare by providing innovative solutions to healthcare payors, providers, and patients. The company’s vision is to be the leader in healthcare utilization and care management.

To achieve its mission and vision, HealthHelp has established a set of core values that guide its decision-making and behavior. These values include:

• Patient-centered care: HealthHelp is committed to delivering high-quality, patient-centered care that meets the unique needs of each patient.
• Innovation: HealthHelp is dedicated to innovation and continuous improvement, seeking new and better ways to deliver healthcare services.
• Collaboration: HealthHelp believes in the importance of collaboration and teamwork, working closely with healthcare providers, payors, and patients to achieve common goals.
• Integrity: HealthHelp is committed to operating with integrity, transparency, and accountability, adhering to the highest ethical standards in all aspects of its business.
  • As a Client Service Representative at HealthHelp, you will be expected to embody these core values and contribute to the company’s mission and vision.
  • In addition to its core values, HealthHelp has established a set of guiding principles that shape its approach to healthcare management.
    • These principles include:-
      • Evidence-based decision-making: HealthHelp uses evidence-based guidelines and best practices to inform its decision-making and ensure that patients receive high-quality, effective care.
      • Patient engagement: HealthHelp believes in the importance of patient engagement and empowerment, working closely with patients to educate them about their healthcare options and involve them in the decision-making process.
      • Care coordination: HealthHelp recognizes the importance of care coordination, working closely with healthcare providers and payors to ensure that patients receive seamless, coordinated care.

As a Client Service Representative at HealthHelp, you will be expected to understand and apply these guiding principles in your work

HealthHelp is committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. The company offers a range of benefits and perks, including:

• Competitive salary and benefits package- Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Recognition and reward programs

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, consider applying for the Client Service Representative position at HealthHelp.