Fingerprint is seeking a Customer Success Manager to join their team. In this post, the job will be broken down into simple, understandable sections to provide a comprehensive overview of the role, responsibilities, and requirements. This will enable potential applicants to make informed decisions without needing to re-read the information from the beginning on the official website.

Location

• Remote (work from anywhere)

Type:

• Full-time

Role of the Job

The Customer Success Manager will act as a trusted advisor for a variety of customers, representing various industries. The primary goal is to support customers on their journey to successfully onboard, increase user adoption, and ultimately ensure a positive renewal outcome.

Main Responsibilities

• Transition Support: Help clients move from the implementation phase to the live phase, ensuring a smooth transition.
• Client Portfolio Management: Manage a group of clients to ensure they are satisfied with the product.
• Client Success Planning: Create plans to ensure clients achieve their goals with the product.
• Regular Client Meetings: Hold regular meetings with clients to provide advice on using the product and suggest future improvements.
• Expert Support: Offer expert advice, support, and solutions to clients’ challenges.
• Collaboration: Work with the product development and technical support teams to resolve client issues.
• Client Portfolio Health Monitoring: Continuously monitor the health of the client portfolio to identify and manage potential issues and risks.
• Virtual Meetings: Conduct virtual meetings with clients and internal teams.

Qualification Needed

• 2-3 years of experience in a Mid-Market/Enterprise SaaS Customer Success role
• Experience with Zendesk and Salesforce [not compulsory]

Nice to Have:

• Effective prioritization, multitasking, and customer engagement skills
• Excellent communication skills, both written and verbal
• Empathy, diplomacy, and poise under pressure when addressing customer concerns
• Ability to put the team above oneself, elevating group performance through proactive collaboration and knowledge-sharing

Salary package

• $130k – $150k OTE (on-target earnings)

The final offer amount will be determined by multiple factors, including geographic location, relevant experience, education, certifications/licenses, skills, training, and market conditions.

Required Documents

To apply for this position, please submit your:

• Resume
• Cover letter outlining your experience and qualifications.

How to Apply

To apply, forward your resume and cover letter with “Customer Success Manager” in the subject.

Submit Application

About Fingerprint

• Fingerprint empowers developers to stop online fraud at the source. The company works on turning radical new ideas in the fraud detection space into reality. Fingerprint’s products are developer-focused, and its clients range from solo developers to publicly traded companies. Fingerprint is a globally dispersed, 100% remote company with a strong open-source focus. The company has raised $77M and is backed by Craft Ventures, Nexus Venture Partners, and Uncorrelated Ventures.

• Fingerprint is dedicated to creating an inclusive work environment for everyone. The company embraces and celebrates the unique experiences, perspectives, and cultural backgrounds that each employee brings to the workplace. Fingerprint strives to foster an environment where employees feel respected, valued, and empowered.

Fingerprint’s Mission

• Fingerprint’s mission is to provide cutting-edge fraud detection solutions that empower developers to build secure and trustworthy online experiences. The company is committed to staying at the forefront of fraud detection innovation, continuously updating and improving its products to meet the evolving needs of its clients.

Fingerprint’s Values

• Fingerprint’s values are centered around innovation, collaboration, and customer satisfaction. The company believes in fostering a culture of innovation, where employees are encouraged to think outside the box and develop creative solutions to complex problems. Collaboration is also a key value at Fingerprint, where employees work together to achieve common goals and share knowledge and expertise. Finally, customer satisfaction is at the heart of everything Fingerprint does, and the company is committed to delivering exceptional service and support to its clients.

Fingerprint’s Products

• Fingerprint’s products are designed to provide developers with the tools they need to detect and prevent online fraud. The company’s flagship product, FingerprintJS, is a powerful JavaScript library that provides advanced fraud detection capabilities. Fingerprint also offers a range of other products and services, including Fingerprint Pro, which provides advanced fraud detection and prevention capabilities, and Fingerprint Lite, which offers a lightweight and easy-to-integrate fraud detection solution.

Fingerprint’s Impact

• Fingerprint’s products have had a significant impact on the online fraud detection landscape. The company’s solutions have been adopted by thousands of developers and companies around the world, and have helped to prevent millions of dollars in online fraud. Fingerprint’s commitment to innovation and customer satisfaction has also earned the company a reputation as a leader in the online fraud detection space.

Fingerprint’s Future

• Fingerprint is committed to continuing to innovate and improve its products and services. The company is constantly updating and expanding its offerings to meet the evolving needs of its clients, and is committed to staying at the forefront of online fraud detection innovation. With its strong focus on customer satisfaction, collaboration, and innovation, Fingerprint is well-positioned for continued success in the years to come.