WNS (Holdings) Limited is looking for a friendly and organized person to join their team as an Associate – Operations. This role involves working with a global company, helping people, and developing new skills – all from the comfort of your own home!

Location

• Remote (work from home)

WNS (Holdings) Limited has a global presence, with delivery centers in over nine countries across North America, South America, and Europe.

Employment Type:

• Full-time

Role of the Job

The Associate – Operations will play a critical role in providing exceptional customer service to patients, pre-registering and scheduling patient appointments, and verifying patient insurance eligibility. The successful candidate will be the first point of contact for patients, partnering with them to facilitate empathetic and compassionate solutions.

Main Responsibilities

Don’t worry if you’re new to this role – free training is provided to help you get started! Once you’re up to speed, here’s what you’ll be responsible for:

• Pre-register and schedule patient appointments for assigned services to the appropriate location with the appropriate providers in an attentive and courteous manner.
• Document patient requests in Dental Pro to route to appropriate clinic resources when needed.
• Transfer calls to clinic areas when needed.
• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient’s Boomerang file.
• Make outbound calls to confirm patients, reschedule patients who do not make their appointments, and call patients who have treatment that needs to be completed.
• Provide exceptional customer service to patients, responding to their inquiries and concerns in a professional and courteous manner.

Frequently Asked Questions

• Q: What’s the best part about working remotely with WNS?

Enjoy the flexibility and autonomy to work from anywhere, while being part of a dynamic global team.

• Q: Do I need prior experience in a call center or dental field?

No, prior experience is not required. Comprehensive training is provided to ensure success.

• Q: What kind of technical skills do I need?

Basic computer skills and knowledge of Microsoft Office packages like Word and Excel are required.

• Q: What can I expect from WNS’s company culture?

WNS is committed to creating a collaborative, dynamic, and inclusive work environment that supports growth and success.

• Q: Will I have opportunities for professional growth and development?

Yes, training programs, mentorship, and opportunities for career advancement are available.

• Q: What kind of support can I expect as a remote employee?

A dedicated remote work support team is available, as well as regular check-ins with management and colleagues.

• Q: How does WNS prioritize work-life balance for remote employees?

WNS is committed to ensuring remote employees have a healthy work-life balance, offering flexible scheduling and encouraging employees to prioritize their well-being.

Salary Package

To be discussed upon application

How to Apply

To apply for this position, please submit your resume, cover letter, and required documents to the designated online application portal. Only shortlisted candidates will be contacted for an interview.

Submit Application

Don’t worry about experience. It’s not necessary! Free training is provided.

About WNS (Holdings) Limited

• Mission and Values

WNS (Holdings) Limited is a global Business Process Management (BPM) leader, offering business value to over 400 global clients. WNS combines operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel, and Utilities.

• Global Presence and Delivery

With a presence in over nine countries across North America, South America, and Europe, WNS has established itself as a trusted partner for businesses seeking to outperform in their respective markets. WNS Costa Rica delivery center, launched in 2009, is a testament to the company’s commitment to providing high-quality services to its clients.

• Culture and Commitment

WNS is committed to creating a work environment that is collaborative, dynamic, and inclusive. The company recognizes the importance of diversity and inclusion in driving innovation and business success. WNS’s employees are its greatest asset, and the company is dedicated to providing them with opportunities for growth, development, and recognition.

• Promise of Outperformance

WNS’s mission is to enable clients to outperform with its passion for service and innovation. The company’s promise of outperformance stems from its deep domain expertise, partnership approach, and global delivery network. WNS’s CIRCLE of values – Client First, Integrity, Respect, Collaboration, Learning, and Excellence – guides its mission and ensures that every interaction with clients, employees, and stakeholders is meaningful and impactful.