Are you a customer support enthusiast with excellent communication skills? Do you have experience in client-facing roles and are looking for a new challenge? Look no further! This remote customer support representative position is perfect for you.

Employment type:

• Full-time, Independent Contractor

Work Schedule:

• Fixed Schedule, 35 paid hours per week or more

Date Opened:

• 03/12/2025

Role of the Job

As a customer support representative, you will be the primary point of contact for client inquiries during assigned shifts. You will manage and prioritize multiple client requests simultaneously, contribute to the continuous improvement of support processes and documentation, and assist in data analysis and research projects as needed.

Main Responsibilities

• Provide high-touch customer support via email and chat for client’s complex SaaS platform
• Handle time-sensitive inquiries from high-profile private equity clients with clarity and professionalism
• Conduct research and data refining tasks to support the broader team objectives
• Maintain a deep understanding of the platform and industry to effectively troubleshoot issues
• Proactively identify and address potential client concerns before they escalate
• Collaborate with cross-functional teams to ensure comprehensive client satisfaction
• Adapt to evolving role requirements as the company grows and expands its services

Qualification Needed

• Excellent written communication skills with the ability to explain complex concepts clearly
• Experience in customer support or client-facing roles, preferably in a fast-paced environment
• Basic understanding of financial services or private equity (preferred but not required)
• Ability to work independently during night shifts (10 PM to 7 AM UK time with 1 hour unpaid lunch break)
• Strong problem-solving skills and attention to detail
• Proficiency in using various software tools and quick learner of new technologies

Frequently Asked Questions

• What is the work schedule?

The work schedule is fixed, with 35 paid hours per week or more.

• Is this a remote position?

Yes, this is a remote position, and you can work from anywhere in the world.

• What is the company culture like?

The company culture is fast-paced and dynamic, with a focus on providing excellent customer support.

• What are the benefits of this position?

The benefits include permanent work from home, immediate hiring, and steady freelance job.

• Do I need to have experience in financial services or private equity?

No, but it is preferred.

• What is the pay rate?

The pay rate is hourly, and the rate depends on your performance in the application process.

• Do I need to have a computer and internet connection?

Yes, you need to have your own computer and internet connection, as this is a remote position.

• What is the expected response time for applications?

The expected response time for applications is 1-2 weeks.

• Can I work independently?

Yes, you will be working independently during night shifts, but you will also be collaborating with cross-functional teams.

• Is this a full-time position?

Yes, this is a full-time position, with 35 paid hours per week or more.

• Can I work from anywhere?

Yes, you can work from anywhere in the world, as long as you have a reliable internet connection and a computer.

Salary Package

• The salary package is hourly, and the rate depends on your performance in the application process.

Required Documents

To apply, please submit the following documents:

1. Resume
2. Cover letter
3. Any relevant certifications or experience

How to Apply

To initiate the application process, kindly submit your application below.

Submit Application

Once the application site opens, click “I’m interested” to view the application form.

About the Company

• Company Overview

The company is a leading provider of customer support services to the private equity sector. With a strong commitment to excellence, innovation, and teamwork, the company has established itself as a trusted partner for private equity firms looking to outsource their customer support operations.

• Company History

The company was founded by a team of experienced customer support professionals who saw an opportunity to provide high-quality support services to the private equity sector. From its humble beginnings, the company has grown rapidly, expanding its team and services to meet the evolving needs of its clients.

• Mission and Values

The company’s mission is to provide exceptional customer support services that exceed the expectations of its clients. To achieve this mission, the company is guided by a set of core values that include a commitment to excellence, innovation, teamwork, and customer satisfaction.

• Services

The company offers a range of customer support services, including email support, chat support, and phone support. Its team of experienced support agents is trained to handle a wide range of customer inquiries, from simple questions to complex technical issues.