BruntWork is seeking a highly skilled and experienced Customer Care Representative to join their team. This is a full-time, permanent remote position, offering the opportunity to work from home. As a Customer Care Representative, you will be responsible for managing customer contacts, serving as the primary point of contact for all customer inquiries.

Location

• Remote (work from home)

Accepting applicants from Africa, South East Asia, Latin America, Eastern Europe, the Mediterranean, and the UK.

Employment type:

• Full-time, Permanent

Industry:

• Customer Service

Work Schedule:

• Fixed Schedule, Monday-Friday 8:30AM-5:30PM NSW

Role of the Job

As a Customer Care Representative, you will act as an advocate for the brand, ensuring that every interaction leaves a positive and lasting impression. You will provide a seamless experience for customers, regardless of the channel of their enquiry. Your role will involve adopting a solution-focused approach to deliver frictionless customer experiences within existing processes and system capabilities.

Main Responsibilities

• Identify customer needs and provide solutions
• Respond to customer inquiries via phone, email, or chat
• Provide personalized sales assistance and drive sales
• Use CRM tools like Zendesk and omni-channel solutions
• Adhere to consumer laws and regulations
• Follow all business procedures and regulations regarding the protection of customer information

Qualifications Needed

• Proven experience in customer service, preferably in a retail environment
• Strong verbal and written communication skills
• Familiarity with CRM tools like Zendesk and omni-channel solutions
• Solid understanding of the products and services being supported
• Ideally some sort of insurance/claims background
• Technical skills, including proficiency in Microsoft Office Suite and other business tools
• Soft skills, including empathy, proactiveness, customer intimacy, conflict resolution, effective communication, customer focus, and decision-making and problem-solving skills

Frequently Asked Questions

• What is the work schedule for this position?

The work schedule for this position is Monday-Friday 8:30AM-5:30PM NSW.2.

• Is this a remote position?

Yes, this is a full-time, permanent remote position.

• What are the benefits of working for BruntWork?

BruntWork offers a range of benefits, including flexible working hours and opportunities for professional development.

• How much experience do I need to apply for this position?

You will need to have proven experience in customer service, preferably in a retail environment.

• What skills do I need to have to apply for this position?

You will need to have strong verbal and written communication skills, as well as familiarity with CRM tools like Zendesk and omni-channel solutions.

• Is there opportunity for professional development?

Yes, BruntWork offers opportunities for professional development and growth.

• What is the company culture like?

BruntWork values flexibility, work-life balance, and teamwork.

• How does BruntWork approach diversity and inclusion?

BruntWork values diversity and inclusion, and is committed to creating a positive and productive work culture.

Salary Package

• To be discussed upon application

Required Documents

1. Resume or CV
2. Cover letter outlining your experience and qualifications

How to Apply

To apply for this position, please submit your application through the BruntWork website.

Submit Application

About BruntWork

• Company Overview

BruntWork is a leading provider of customer service solutions, dedicated to delivering exceptional service to clients. With a strong commitment to customer satisfaction and employee development, BruntWork has established itself as a trusted partner in the industry. The company’s mission is to provide personalized support to clients, ensuring that every interaction leaves a positive and lasting impression.

• History and Growth

BruntWork has a rich history of growth and innovation. From its humble beginnings, the company has expanded its operations to become a leading provider of customer service solutions. Throughout its journey, BruntWork has remained committed to its core values of flexibility, work-life balance, and teamwork.

• Company Culture

BruntWork’s company culture is built on the principles of flexibility, work-life balance, and teamwork. The company values diversity and inclusion, and is committed to creating a positive and productive work culture. BruntWork believes in empowering its employees to take ownership of their work, providing opportunities for professional development and growth.

• Awards and Recognition

BruntWork has received numerous awards and recognition for its commitment to customer satisfaction and employee development. The company’s dedication to delivering exceptional service has earned it a reputation as a trusted partner in the industry.

• Community Involvement

BruntWork is committed to giving back to the community. The company participates in various charitable initiatives, supporting causes that align with its values. By investing in the community, BruntWork aims to make a positive impact on the lives of its clients and employees.

• Future Directions

As BruntWork continues to grow and evolve, the company remains committed to its core values and mission. With a focus on innovation and customer satisfaction, BruntWork is poised to remain a leading provider of customer service solutions for years to come.