Are you passionate about delivering exceptional customer service and making a real difference in people’s lives? Do you enjoy working in a fast-paced environment and are confident in your ability to communicate complex information in a simple way? If so, this Customer Service Adviser role in Business Banking may be the perfect opportunity for you.

Location

• This role is available in Cardiff, London, or remotely (UK).

Working Hours:

• 37.5 hours per week, including Bank Holidays on a rotational basis, covering 6am – 10pm

Role of the Job

As a Customer Service Adviser in Business Banking, you will be the first point of contact for business customers with queries or problems. Your mission will be to provide an exceptional customer experience, making sure customers want to tell friends, family, and social media followers about the great experience they had with their bank.

Main Responsibilities

• Respond to customer inquiries via phone and in-app chat
• Identify and refer vulnerable customers or potential financial crime to specialized areas
• Resolve customer issues efficiently and effectively
• Provide account information and reports to customers
• Support colleagues when needed

Qualifications Needed

• Passionate about building great rapport and providing a fantastic customer experience
• Excellent communication and interpersonal skills
• Confident and capable of supporting across a broad range of queries
• Ability to multitask and switch focus in a fast-paced environment
• Motivated by working towards performance targets
• Comfortable navigating systems and technology
• High standard of written and verbal English
• UK resident over the age of 18, currently living in the UK with the right to work in the UK

Frequently Asked Questions

• What is the salary for this role?

The salary for this role is £24,750 – £27,000

• What benefits does this role offer?

This role offers share options, remote work option, £1,000 learning budget per year, annual salary review, up to 6% pension contribution, 8 weeks of paid sabbatical leave every 5 years, and more.

• What is the working schedule for this role?

The working schedule for this role is 37.5 hours per week, including Bank Holidays on a rotational basis, covering 6am – 10pm.

• Do I need to have previous experience in customer service?

No, previous experience in customer service is not necessary. However, you should be passionate about delivering exceptional customer service and have excellent communication and interpersonal skills.

• Can I work remotely for this role?

Yes, this role offers the option to work remotely.

• What kind of training will I receive for this role?

You will receive comprehensive training to prepare you for this role, including training on payment systems and how to identify and refer vulnerable customers or potential financial crime.

• How long does the application process take?

The application process typically takes around 2-3 weeks.

• Can I take time off for my birthday?

Yes, you are guaranteed to have your birthday off, as long as it falls outside of your training period.

Salary Package

• £24,750 – £27,000 salary
• Share options
• £1,000 learning budget per year
• Annual salary review
• Up to 6% pension contribution
• 8 weeks of paid sabbatical leave every 5 years

Required Documents

1. CV
2. Cover letter
3. Proof of right to work in the UK

How to Apply

To initiate the application process, kindly submit your application below.

Submit Application

After opening the link, scroll down the page to see the application form.

About Monzo

• Mission-Driven Banking

Monzo’s mission is to make money work for everyone. This goal drives every aspect of the business, from product development to customer support. By focusing on transparency, fairness, and ease of use, Monzo aims to revolutionize the banking industry.

• Core Values

The company’s values are deeply ingrained in its culture. These values include:

• Putting customers first: Monzo prioritizes customer needs and strives to deliver exceptional service.
• Collaboration: Monzo’s team works together to achieve common goals and drive success.
• Ownership and accountability: Team members take responsibility for their actions and outcomes.
• Transparency and honesty: Monzo values openness and integrity in all interactions.
• Innovation and experimentation: The company encourages creativity and calculated risk-taking to drive growth and improvement.

• Company Culture

Monzo’s culture is built on a foundation of collaboration, innovation, and customer-centricity. The company fosters an environment where team members feel empowered to take ownership of their work, share ideas, and learn from each other. This culture enables Monzo to deliver exceptional customer experiences and drive business success.

• Meet the Team

Monzo’s team is comprised of passionate, talented individuals who share a commitment to delivering exceptional customer experiences and driving business success. With a diverse range of skills, expertise, and perspectives, the team works together to achieve Monzo’s mission and make a meaningful impact on the banking industry.