FixMyCar, the UK’s leading online marketplace, is seeking a Customer Service Advisor to join its vibrant Garage Network Team. This exciting opportunity involves building and sustaining business relationships with customers, ensuring exceptional customer satisfaction. As a Customer Service Advisor, you will utilize your impressive customer service skills to respond to customer inquiries, resolve issues, and provide support via telephone and written communication.
Location
- Remote (UK)
Employment type:
Full-time, 6-month fixed-term contract.
Role of the job
As a Customer Service Advisor, your primary objective will be to deliver exceptional customer service, ensuring customer satisfaction and building long-term relationships with customers.
Main Responsibilities
- Respond to customer inquiries via telephone and written communication
- Resolve customer issues promptly and efficiently
- Provide support and guidance to customers throughout their journey with FixMyCar
- Build and maintain relationships with customers to ensure customer satisfaction
- Record and maintain accurate customer records
- Collaborate with team members to achieve team objectives
- Continuously develop knowledge and skills to meet individual and team objectives
Qualification Needed
- Excellent verbal and written communication skills
- Ability to empathize with customers and provide a positive experience
- Active listening skills to understand customer needs
- Proficiency in using computers, email, and customer management software or CRM systems
- Ability to manage time, multitask, and prioritize tasks efficiently
- Previous experience in a customer-facing role is preferred (not compulsory)
Frequently asked questions
- What is the duration of the contract?
The contract is for 6 months.
- Is this a remote position?
Yes, this is a remote position offering flexible working arrangements.
- What are the working hours?
The working hours are not specified.
- What benefits does the company offer?
The company offers various benefits, including remote/flexible working, holidays, private medical insurance, life assurance, pension, and employee assistance programme.
- Do I need previous experience in a customer-facing role?
Previous experience in a customer-facing role is preferred but not essential.
- What skills do I need to have?
You need to have excellent verbal and written communication skills, ability to empathize with customers, active listening skills, proficiency in using computers and software, and ability to manage time and prioritize tasks.
- What documents do I need to submit with my application?
You need to submit your CV, cover letter, and any other relevant documents.
- Who can I contact if I have any questions?
You can contact the company’s HR department or the hiring manager through the contact email/address provided.
Salary package
- To be discussed upon application.
Required documents
- CV
- Cover letter
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About the company
- Mission
FixMyCar’s mission is to revolutionize the way drivers find and book trusted garages. By providing a platform that links customers to garages, FixMyCar aims to ensure the best value and service for drivers. This mission is built on the principles of transparency, innovation, and collaboration, with the ultimate goal of making car maintenance and repair more accessible and affordable for everyone.
- Vision
FixMyCar’s vision is to become the UK’s leading online marketplace for car maintenance and repair. By achieving this vision, FixMyCar will provide customers with a seamless and hassle-free experience, connecting them to trusted garages that offer competitive prices and exceptional service. This vision is driven by a passion for innovation and a commitment to excellence in customer service.
- Services
FixMyCar provides a range of services that make it easy for customers to find and book trusted garages. These services include a user-friendly online platform, a comprehensive directory of trusted garages, and a customer support team that’s available to help with any questions or concerns. By providing these services, FixMyCar takes the hassle out of car maintenance and repair, giving customers more time to focus on the things that matter most.
- The Team
FixMyCar’s team is made up of dedicated and passionate individuals who share a common goal: to provide the best possible experience for customers. From the customer support team to the garage partners, every member of the team plays a vital role in delivering exceptional service and support. By working together, the team at FixMyCar creates a positive and supportive environment that encourages growth, innovation, and excellence.