FFAIR is seeking a highly skilled and motivated Customer Support Specialist to join their team. As a Customer Support Specialist, you will play a crucial role in assisting customers with technical or user issues they may encounter while using the FFAIR platform. If you have excellent communication skills, a strong technical aptitude, and a passion for providing top-notch customer support, then this is the perfect opportunity for you.
Location
- Remote (work from anywhere )
The working hours are 9 am – 5 pm, Monday – Friday.
Role of the Job
As a Customer Support Specialist at FFAIR, you will be the first point of contact for customers, assisting them with FFAIR’s features and functionalities, and working with internal teams to ensure their issues are resolved quickly and effectively.
Main Responsibilities
- Responding to customer queries in a timely and accurate manner through multiple communication channels
- Using the support desk to raise and manage support tickets to track and resolve customer issues efficiently
- Working closely with the technical team to investigate and resolve technical issues
- Maintaining accurate customer records in the CRM system, ensuring all interactions and issues are logged and tracked
- Becoming a FFAIR product expert, enabling you to provide knowledgeable support to users
- Assisting with maintenance of FAQs and knowledge base articles to support users
- Working collaboratively with the team to continuously improve support processes, contributing ideas and feedback for greater efficiency
- Managing your own workload effectively to meet targets and ensure all customer needs are addressed promptly
Qualifications Needed
Free training is offered.
- Strong technical aptitude
- Experience with using a CRM system (HubSpot preferred but not required) to manage customer interactions and data
- Experience using a support desk/ticketing system for tracking and resolving customer issues
- Experience learning a technical product
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and professionally
- Excellent problem-solving skills
- Ability to work independently and manage your own workload, while also being an effective team player
Frequently Asked Questions
- What is the salary for this role?
The salary for this role is £25,000 per annum.
- What are the working hours for this role?
The working hours for this role are 9 am – 5 pm, Monday – Friday.
- Is this a remote role?
Yes, this is a fully remote role.
- What is the company culture like?
FFAIR values appreciation, honesty, and collaboration.
- What CRM system does FFAIR use?
FFAIR uses HubSpot as its CRM system.
- How many customers does FFAIR have?
FFAIR has over 100 events teams and businesses trusting its platform.
- How many days of annual leave does the company offer?
The company offers 25 days of annual leave, plus birthday leave.
- How does FFAIR prioritize customer support?
FFAIR prioritizes customer support by providing timely and accurate responses to customer queries, and working collaboratively with internal teams to resolve issues quickly and effectively.
Salary Package
- £25,000 per annum
Required Documents
- CV
How to Apply
To apply , please email with:
Subject: Application for Customer Support Specialist position at FFAIR
Body: I’d like to apply for your open Customer Support Specialist position
Ensure to attach your updated CV to the email, as this will be used to review your application.
Submit Application
Please read the “How to Apply” section carefully
About FFAIR
- Company Overview
FFAIR is a rapidly growing tech product company that specializes in making exhibiting easier. With over 100 events teams and businesses trusting FFAIR, the company has established itself as a trusted platform for event organizers. FFAIR’s platform is designed to save precious resources while allowing fledgling events to scale efficiently at speed. This has enabled event organizers to focus on what matters most – delivering exceptional events.
- Mission and Values
At the heart of FFAIR’s mission is a commitment to making exhibiting easier. This mission is guided by a set of core values that emphasize appreciation, honesty, and collaboration. FFAIR believes that these values are essential in building strong relationships with customers and delivering exceptional service. By fostering a culture of appreciation, honesty, and collaboration, FFAIR aims to create a positive and supportive environment that benefits both customers and employees.
- Products and Services
FFAIR’s platform is designed to provide event organizers with a comprehensive solution for managing their events. The platform offers a range of features and tools that enable event organizers to streamline their operations, reduce costs, and improve the overall event experience. From event registration and ticketing to event marketing and analytics, FFAIR’s platform provides event organizers with everything they need to deliver successful events.