Conduent is seeking a highly motivated and customer-focused Call Center Representative to join its team. As a Call Center Representative, the successful candidate will be responsible for providing exceptional customer service to clients, resolving account-related issues, and delivering world-class experiences.
Location
- Remote (Work from anywhere)
Work from anywhere, confirmed by a trusted source!
Employment type:
- Full-time
Industry:
- Customer Service
Role of the Job
The Call Center Representative will serve as the first point of contact for clients, responding to account-related inquiries, resolving issues, and providing exceptional customer service.
Main Responsibilities
- Respond to client inquiries regarding account-related issues via telephone
- Utilize customer service experience, passion, and creativity to meet client needs and deliver world-class experiences
- Process transactions via web-based applications
- Maintain thorough knowledge of company and client programs, policies, and technology
- Communicate effectively in a warm and empathetic manner
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
Qualifications Needed
- High School Diploma or equivalent required
- Must be at least 18 years of age or older
- Must be able to speak English
- Must be able to successfully complete a background check, credit check, and security fingerprint (training provided)
Frequently Asked Questions
- What is the job title of the role?
Call Center Representative
- What is the location of the job?
Remote (Work from anywhere)
- What is the job type?
Full-time
- What are the main responsibilities of the job?
Providing exceptional customer service to clients, resolving account-related issues, and delivering world-class experiences
- What qualifications are needed for the job?
High School Diploma or equivalent, must be at least 18 years of age or older, and must be able to speak English
- What is the salary package for the job?
$11/hour, with opportunities for overtime and incentives
- What benefits does the company offer?
Full benefits package, including health insurance, voluntary dental and vision programs, life and disability insurance, and paid time off
- What is the company culture like?
Conduent values diversity, inclusion, and employee satisfaction, and is committed to creating a workplace culture that is collaborative, innovative, and supportive
- Are there opportunities for career advancement within the company?
Yes, Conduent offers career advancement opportunities and professional development support
- How does the company support employee growth and development?
Through training and development programs, mentorship, and career advancement opportunities
Salary Package
- $11/hour
How to Apply
To apply for this role, please visit the Conduent website and submit your application online.
Submit Application
Follow the online application process carefully, step-by-step.
Take a moment to read about the company
About Conduent
- A Leader in Customer Experience and Business Process Services
Conduent is a pioneering provider of customer experience and business process services. With a proven track record of innovation and excellence, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. This commitment to excellence has enabled Conduent to create exceptional outcomes for clients and the millions of people who count on them.
- A Passion for Innovation
Conduent’s commitment to innovation is evident in its cutting-edge services and solutions. The company’s team of experts is dedicated to developing and delivering products that meet the evolving needs of clients. By leveraging the latest advancements in technology, Conduent is able to provide clients with a competitive edge in the marketplace.
- A Customer-Centric Approach
Conduent’s customer-centric approach ensures that every interaction, from implementation to ongoing support, is tailored to meet the unique needs of each client. With a strong focus on building long-term relationships, Conduent has established a loyal client base that trusts its expertise and values its partnership.
- Awards and Recognition
Conduent’s commitment to excellence has earned it numerous awards and recognition from industry analysts and experts. The company has been consistently ranked as a leader in customer experience and business process services by top analysts, and has received accolades for its innovative services and solutions.
- Company History
Conduent has a rich history of innovation and excellence, with a legacy of delivering exceptional customer experiences and business process services. Over the years, the company has evolved and grown, expanding its services and solutions to meet the changing needs of clients.
- Leadership Team
Conduent’s leadership team is comprised of experienced professionals who are dedicated to driving the company’s growth and success. With a strong track record of leadership and expertise in customer experience and business process services, the team is well-equipped to guide the company’s strategic direction and ensure its continued success.