Co-op Legal Services is seeking a highly motivated and empathetic Call Centre Representative to join its team. As a Call Centre Representative, you will play a crucial role in providing exceptional customer service, making outbound calls to offer support and assistance on legal and financial matters. This is a remote opportunity, offering the flexibility to work from anywhere.
Location
- Remote (work from anywhere)
Working Hours
- Hours per week: 37.5 hours
Role of the Job
As a Call Centre Representative, you will be responsible for making outbound calls to offer support and assistance on legal and financial matters. You will work with clients who have recently been bereaved, providing empathetic and excellent customer service.
Main Responsibilities
- Make outbound calls to potential customers (over 10 calls per hour)
- Work towards performance targets relating to the number of bookings and number of calls made
- Accurately document customer details, updating records on the system
- Explain and offer services to clients in a clear and understandable way, handling each call with empathy and tailoring the conversation to the client’s needs
- Complete a variety of ad-hoc tasks to support the team
- Send follow-up information to clients following phone calls when required
Qualifications Needed
- Experience within a telephony or phone-based customer service role
- Experience of working towards performance targets
- Great communication skills, both written and over the phone
- Good general IT skills, comfortable using multiple systems at once
- Emotional resilience and the ability to be professional even in difficult situations
- The flexibility to adapt to change in a fast-paced environment
Frequently Asked Questions
- What is the salary for this position?
The salary for this position is £23,809 plus excellent benefits.
- What benefits does the company offer?
The company offers excellent benefits, including a 10% pension contribution, 28 days holiday (plus bank holidays), discounts on Co-op products and services.
- Is this a remote position?
Yes, this is a remote opportunity, offering the flexibility to work from anywhere.
- What are the working hours for this position?
The working hours are 37.5 hours per week, Monday to Friday, between 9:00 am and 5:00 pm.
- Do I need legal experience for this role?
No, you don’t need legal experience for this role. Full training will be provided.
- How does the company support employee growth and development?
The company offers ongoing training and development opportunities to enhance skills and knowledge.
- What is the company culture like?
The company culture is inclusive and diverse, celebrating the unique voices and perspectives of its employees.
- How does the company approach diversity and inclusion?
The company is committed to fair and impartial hiring, training, and growth opportunities, providing a supportive and inclusive work environment.
- What is the typical career path for a Call Centre Representative?
The typical career path for a Call Centre Representative may include opportunities for advancement to senior customer service roles or leadership positions.
- How does the company measure employee success?
The company measures employee success through performance metrics, including customer satisfaction and performance targets.
Salary Package
- £457.67 per week
Required Documents
To apply for this position, please submit the following documents:
- Resume
- Cover letter
Contact information for at least two professional references
How to Apply
To apply for this position, please submit your application through the company’s website. You will be required to complete an online assessment as part of the application process.
Submit Application
Once you open the link, you’ll be asked to provide your email address to proceed with the application.
Application Deadline
- Closing date: 23rd March 2025
Take a minute to learn more about our company!
About Co-op
- A Rich History of Innovation and Community Service
Co-op has a rich history spanning over 150 years, with its roots dating back to 1844 when the Rochdale Pioneers founded the Co-operative movement. The movement was built on the principles of democracy, equality, equity, solidarity, self-help, self-responsibility, and social responsibility. Today, Co-op is a leading UK consumer goods business, operating across multiple sectors, including food, funeral care, insurance, and legal services.
- A Commitment to Making a Positive Impact
Co-op is committed to making a positive impact on the communities it serves. The company supports various community programs and initiatives, focusing on areas such as education, health, and social welfare. Co-op’s community engagement efforts are designed to promote social justice, equality, and opportunity for all.
- A Focus on Sustainability and Environmental Responsibility
Co-op is committed to reducing its environmental impact and promoting sustainability. The company has set ambitious targets to reduce its greenhouse gas emissions, waste, and water usage. Co-op is also committed to sourcing its products sustainably, with a focus on reducing deforestation, promoting fair trade, and supporting local communities.