Are you passionate about delivering exceptional customer service and sales experiences? Teleperformance is hiring Customer Service & Sales Experts to work from home! As a Customer Experience Specialist, you will be the primary contact for customers, providing support and resolving issues via phone, email, or instant message.
Location
Remote (US)
Employment Type:
- Full-time
Role of the Job
As a Customer Experience Specialist, your main responsibility is to provide exceptional customer service and sales support to customers via phone, email, or instant message. You will handle customer inquiries, resolve issues, and provide product information to customers.
Main Responsibilities
- Provide customer support via phone, email, or instant message
- Handle customer inquiries and resolve simple and basic support issues
- Process a high volume of customer inquiries regarding offered products and services
- Troubleshoot customer problems and escalate complex issues to proper Product Support department
- Update customer information and ensure accurate entry of contact information
- Meet standards of job, such as quality standards, adherence to schedule, and average handle time
Qualifications Needed
- Ability to work remotely in a virtual team environment
- Excellent customer service skills that build high levels of customer satisfaction- Over 18 years of age
- Ability to type 25 wpm- High School Graduate or GED
- Proficient in PC operation and navigation
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment
Frequently Asked Questions
- Where will I be working?
Remote (from home)
- What are the main responsibilities of the job?
Providing customer support via phone, email, or instant message, handling customer inquiries, and resolving issues.
- What benefits does the company offer?
Paid training, competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs.
- How long does the hiring process take?
Varies depending on the position and candidate.
Salary Package
To be discussed upon application.
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
Take a moment to read about the company
About Teleperformance
- A Global Leader in Digital Business Services
Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With a presence in over 80 countries, Teleperformance has established itself as a leader in the industry, serving some of the world’s most iconic brands.
- A Commitment to Excellence
The company’s mission is to deliver exceptional customer experiences that drive loyalty, growth, and revenue for its clients. Teleperformance achieves this by combining cutting-edge technology with a human touch, providing personalized support to customers across multiple channels. The company’s commitment to excellence is reflected in its rigorous quality control processes, which ensure that every customer interaction meets the highest standards.
- A Passion for Customer Satisfaction
At the heart of Teleperformance’s success is a passion for customer satisfaction. The company’s team of dedicated professionals is committed to delivering exceptional customer experiences that exceed expectations. With a focus on empathy, active listening, and personalized support, Teleperformance’s customer service teams build strong relationships with customers, driving loyalty and advocacy.
- A History of Success
Teleperformance has a long history of success, dating back to its founding in 1978. Over the years, the company has grown and evolved, expanding its services and capabilities to meet the changing needs of its clients. Today, Teleperformance is one of the world’s leading providers of digital business services, with a reputation for excellence and a commitment to delivering exceptional customer experiences.