Altisource is seeking a highly motivated and experienced Sales Support Specialist to join its growing team. As a Sales Support Specialist, you will play a crucial role in providing exceptional customer service, handling inbound and outbound sales calls, and upselling memberships to real estate agents. This is a fully remote opportunity, offering the flexibility to work from anywhere.
Location
- Remote (work from anywhere)
Employment type:
- Full-time
Role of the Job
As a Sales Support Specialist, you will be responsible for providing exceptional customer service, handling sales calls, and upselling memberships to real estate agents. You will work closely with the sales team to identify potential upselling opportunities and collaborate on sales strategies.
Main Responsibilities
Training provided!
- Handle inbound and outbound sales calls, emails, and chats from real estate agents
- Provide exceptional customer service by addressing inquiries promptly and efficiently
- Troubleshoot and resolve technical issues related to the Equator platform
- Conduct product demonstrations to showcase the benefits of Equator’s services
- Maintain accurate customer records and update information in the CRM system
- Collaborate with the sales team to identify potential upselling opportunities
- Assist in the development and implementation of sales strategies to increase customer retention
- Generate and qualify leads
- Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics
- Stay up-to-date with industry trends, competitor offerings, and Equator’s product updates
- Participate in ongoing training to enhance product knowledge and customer service skills
Qualifications needed
- A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals
- Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
- Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations
- Experience working with one or more CRM’s (e.g. Avature, Encore, or) or Ticketing Tracking systems (e.g. Zendesk)
Frequently Asked Questions
- What is the salary range for this position?
The salary for this position is $14.82/hour plus monthly commissions based on conversion of memberships.
- What benefits does the company offer?
The company offers a comprehensive benefits package, including health insurance, voluntary dental and vision programs, life and disability insurance, and paid time off.
- Is this a remote position?
Yes, this is a fully remote opportunity, allowing you to work from anywhere.
- What is the typical work schedule for this position?
The typical work schedule for this position is full-time, with a standard 40-hour workweek.
- How does the company support employee growth and development?
The company offers ongoing training and development opportunities to enhance product knowledge and customer service skills.
- What is the typical career path for a Sales Support Specialist?
The typical career path for a Sales Support Specialist may include opportunities for advancement to senior sales roles or leadership positions.
- How does the company measure employee success?
The company measures employee success through performance metrics, including sales goals, customer satisfaction, and product knowledge.
- What is the company’s vision and mission?
The company’s vision is to drive innovation that powers the mortgage and real estate lifecycle, and its mission is to provide exceptional customer service and support to its clients.
Salary package
- $14.82/hour plus monthly commissions
Required Documents
- Resume
- Cover letter
Contact information for at least two professional references
How to Apply
To apply, please email with:
Subject: Application for Sales Support Specialist position.
Body: I’d like to apply for your open Sales Support Specialist position
Application is FREE of charge, no fees required.
Submit Application
About Altisource
- A Leader in Mortgage and Real Estate Services
Altisource is a renowned provider of mortgage and real estate services, offering a comprehensive suite of solutions designed to support the evolving needs of the mortgage and real estate industries. With a strong commitment to innovation and customer service, Altisource has established itself as a trusted partner for clients seeking expert guidance and support.
- A Culture of Innovation and Excellence
Altisource’s success is built on a culture of innovation and excellence. The company’s team of experienced professionals is dedicated to delivering exceptional results, leveraging cutting-edge technology and industry expertise to drive growth and improvement. This commitment to excellence has earned Altisource a reputation as a leader in the mortgage and real estate services sector.
- A Vision for the Future
Altisource’s vision is to drive innovation that powers the mortgage and real estate lifecycle, leveraging technology and industry expertise to deliver exceptional results. The company is committed to staying at the forefront of industry trends and developments, investing in research and development to identify new opportunities and solutions. This forward-thinking approach has positioned Altisource for continued growth and success, as a leader in the mortgage and real estate services sector.
- A History of Success
Altisource has a proven track record of success, with a history of delivering exceptional results for clients. The company’s experienced team has developed a deep understanding of the mortgage and real estate industries, leveraging this expertise to drive growth and improvement. This commitment to excellence has earned Altisource a reputation as a trusted partner for clients seeking expert guidance and support.