Vestd is seeking a highly motivated and customer-focused individual to join its team as a Customer Success Specialist. As a key member of the team, you will be responsible for delivering exceptional customer success to Vestd’s Enterprise clients, driving retention and growth, and promoting a customer-first culture within the organization.
Location
Remote(UK)
Employment type
Full time.
Role of the job
The Customer Success Specialist will play a critical role in Vestd’s mission to empower businesses to attract and retain talent. Your primary focus will be on building strong relationships with Enterprise clients, understanding their needs, and providing tailored solutions to drive customer satisfaction and retention.
Main Responsibilities
Training provided
- Deliver best-in-class customer success to support, retain, and grow key Enterprise accounts
- Manage and own customer accounts, developing deep relationships and acting as the primary point of contact for their needs and goals
- Optimize Net MRR Growth by identifying and executing short, medium, and long-term strategies
- Proactively drive retention by anticipating customer needs, addressing potential concerns, and finding opportunities to deliver additional value.
Qualification Needed
- At least two years of experience in account management, with a track record of driving retention and customer satisfaction ( not compulsory)
- Proactive approach to understanding customer needs and identifying opportunities for growth
- Ability to prioritize and balance demands in a dynamic, fast-paced environment
- Strong relationship-building skills and a customer-centric mindset
- Excellent written and verbal communication skills
Frequently asked questions
- What is the salary range for this role?
The salary range for this role is up to £34,000 depending on experience, plus equity.
- What benefits does Vestd offer?
Vestd offers a range of benefits, including equity, private medical insurance, flexible working hours, and a personal training and development budget.
- How does Vestd approach remote working?
Vestd is a fully remote company, and employees are expected to work independently and manage their time effectively.
- What opportunities are there for professional development at Vestd?
Vestd offers a personal training and development budget to support employees’ career growth and professional development.
- How does Vestd measure success in this role?
Success in this role will be measured by customer satisfaction and retention rates, as well as the ability to drive growth and revenue.
- What is the company’s approach to diversity and inclusion?
Vestd is committed to building a diverse and inclusive team, and prioritizes equality, diversity, and inclusion in all aspects of the business.
Salary package
- Up to £34,000 depending on experience, plus equity
- Private medical insurance
- Flexible working hours
- Personal training and development budget
- Equity
Required documents
- CV
- Cover letter
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
Note that the selection process includes a screening call and two interviews with the hiring manager/team member and CEO.
About the company
- Mission
Vestd is the UK’s leading sharetech platform for share schemes and business admin. The mission is to empower businesses to attract and retain talent, making it easy for companies to manage share schemes and business admin. This mission is more than just a statement – it’s a guiding principle that drives every decision and action.
- A Brief History
Vestd was founded by Ifty Nasir, who is passionate about making share schemes and business admin more accessible and efficient. With a deep understanding of the challenges businesses face, Ifty created Vestd to provide a solution that is both innovative and effective.
- Awards and Accolades
Some of Vestd’s notable awards and accolades include:
- The Europas: Vestd was named a finalist in The Europas Awards, recognizing its innovative approach to share schemes and business admin.
- The Fintech Awards London: Vestd received an award for its cutting-edge technology and innovative use of fintech solutions.
- The Hustle Awards: Vestd was recognized as one of the top companies in the UK for its company culture and commitment to employee satisfaction.
- TechRound: Vestd was featured in TechRound’s list of top fintech companies in the UK, recognizing its innovative approach to share schemes and business admin.
- BusinessCloud’s Fintech50: Vestd was named one of the top 50 fintech companies in the UK, recognizing its commitment to innovation and excellence.
These awards and recognition demonstrate Vestd’s commitment to excellence and its position as a leader in the industry.
- Looking to the Future
As Vestd continues to grow and evolve, the company remains committed to its mission and values. With a focus on innovation, customer satisfaction, and making a positive impact, Vestd is poised to make a lasting difference in the world of share schemes and business admin.