Are you a highly organized and customer-focused individual looking for a new challenge? Do you have excellent time management skills and proficiency in Microsoft Office? Look no further! This Customer Service Assistant role in London/Remote is the perfect opportunity for you to shine.

Location

• Remote (UK)

Job type:

• Full-time, Permanent

Role of the Job

As a Customer Service Assistant, you will be the face of the business, delivering exceptional customer experiences. You will work closely with the team to ensure seamless customer interactions and resolve queries efficiently.

Main Responsibilities

• Dealing with customer queries via phone, email, or in-person
• Assigning jobs and scheduling workload
• Managing and resolving customer complaints
• Providing excellent customer service and ensuring customer satisfaction
• Maintaining accurate records and data analysis
• Collaborating with the team to achieve business objectives

Qualification Needed

• High level of time management and personal organization
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, & Microsoft Project)
• Data analysis skills
• Excellent communication and teamwork skills

Frequently Asked Questions

• What is the salary range for this role?

The salary range for this role is £22,000 – £26,000 per annum.

• Is this role full-time or part-time?

This role is full-time.

• Can I work remotely?

Yes, this role offers the option to work remotely.

• What are the working hours?

The working hours for this role are not specified.

• Do I need to have previous customer service experience?

Previous customer service experience is not necessary, but it is desirable.

• What kind of training or support will I receive?

You will receive comprehensive training and support to help you excel in your role.

• How do I apply for this role?

To apply, please use the standard online application form by clicking the Apply button below.

• What is the job reference number?

The job reference number is 2038342.

• Where is the role based?

The role is based in London.

• What is the postcode for the London office?

The postcode for the London office is EC2R.

• How long will it take to hear back after applying?

You can expect to hear back within a reasonable timeframe after applying.

• What are the next steps after applying?

After applying, you will be contacted for an interview if your application is successful.

• Can I contact the company directly to ask questions?

Yes, you can contact the company directly to ask questions about the role.

Salary Package

• £22,000 – £26,000 per annum.

Required Documents

1. CV

How to Apply

To apply, use the standard online application form by clicking the Submit Application below.

Submit Application

Take a moment to read about the company.

About the Company

• A Legacy of Excellence

The company has a rich history of delivering exceptional customer experiences, building lasting relationships with customers and driving business success. With a strong foundation in customer service, the company has evolved over the years to stay ahead of the curve, embracing new technologies and innovative solutions to stay ahead of the competition.

• A Commitment to Customer Satisfaction

Customer satisfaction is at the heart of everything the company does. From the initial contact to the resolution of an issue, the company is dedicated to providing exceptional service, tailored to the unique needs of each customer. This commitment to customer satisfaction has earned the company a reputation as a trusted and reliable partner.

• A Culture of Innovation

The company thrives on innovation, embracing new ideas and solutions to stay ahead of the curve. From cutting-edge technology to innovative processes, the company is constantly seeking ways to improve and expand its services. This culture of innovation has enabled the company to stay ahead of the competition and deliver exceptional results.

• Career Development

The company offers comprehensive training and development programs, helping employees to grow and succeed in their careers. From mentorship programs to training sessions, the company is dedicated to supporting the growth and development of its employees.

• Employee Testimonials

Don’t just take the company’s word for it – hear from employees themselves about what it’s like to work for this company.

“I love working for this company! The team is so supportive, and I’ve learned so much already. The company’s commitment to customer satisfaction is inspiring, and I’m proud to be a part of the team!” – Emily, Customer Service Assistant

“I was drawn to this company because of its reputation for excellence. The company’s focus on innovation and customer satisfaction is impressive, and I’m excited to be a part of the team!” – David, Team Leader