Clipboard Health is seeking a highly skilled and customer-focused Customer Service Associate to join the team. This is a fully remote position, and the company operates 24/7.
Location
- Remote (work from anywhere, excluding the United States)
Role of the Job
The Customer Service Associate plays a vital role in upholding safety and reliability for both sides of the marketplace. The ideal candidate will balance risk mitigation while delivering exceptional customer experiences.
Main Responsibilities
- Assist customers via chat, voice, and email, providing timely resolutions and personalized service.
- Utilize CRM tools to manage and track customer interactions, ensuring accuracy and up-to-date information.
- Evaluate and monitor customer interactions across all channels, providing feedback and identifying areas for improvement.
- Use data-driven insights to propose improvements and streamline customer relations processes.
- Review customer service data to assess effectiveness and propose improvements.
Qualifications Needed
- Must be proficient in English
- 2+ years of customer support experience (voice/chat)
- Ability to work as part of multidisciplinary teams
- Comfortable handling ambiguous situations and adaptable to constant change
- Possess an “I can handle anything” mentality
- Demonstrate a high degree of motivation, self-direction, and initiative
- Ethical and unbiased integrity and decision-making abilities
- System requirements:
- minimum 15Mbps wired internet connection, minimum i5 processor or equivalent, minimum 12GB Ram, quiet working environment, steady power and internet connection.
Frequently Asked Questions
- What are the working hours?
The company operates 24/7, and each shift consists of 5 days within a 7-day cycle (Sunday to Saturday), with both Saturday and Sunday availability required.
- What is the salary package?
The salary will be discussed during the interview process.
- Can I apply if I don’t have customer support experience?
No, the company requires 2+ years of customer support experience
- Is the job available in the USA?
No, the company is not currently hiring for this role in the USA.
- What is the company culture like?
The company values professionalism, empathy, and a positive mindset.
- How long does the hiring process take?
The hiring process typically takes several weeks.
- Can I work from anywhere?
Yes, the job is fully remote, and you can work from anywhere with a stable internet connection.
- What kind of training will I receive?
The company provides comprehensive training to ensure your success in the role.
- How do I contact the company if I have questions?
Please submit your questions through the company’s website.
- Is the company a good place to work?
Yes, the company values its employees and provides a positive work environment.
Salary Package
- To be discussed upon application
Required Documents
- Resume
- Cover letter
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
Take a moment to read about the company
About Clipboard Health
- A Mission-Driven Organization
Clipboard Health exists to lift as many people up the socioeconomic ladder as possible. This mission is the driving force behind every decision made and every action taken. By providing healthcare professionals with the opportunity to turn extra time and ambition into career growth and financial opportunity, Clipboard Health is dramatically improving lives.
- A Vision for the Future
The vision for Clipboard Health is to create a world where healthcare professionals have the freedom to choose when and where they work. This vision is not just a goal; it’s a reality that is being created every day through the company’s innovative approach to healthcare staffing.
- Core Values
- Professionalism: Clipboard Health is committed to maintaining the highest level of professionalism in every interaction, whether it’s with healthcare professionals, healthcare facilities, or other stakeholders
- Empathy: The company understands that every individual has their own unique needs and challenges. That’s why empathy is at the heart of every interaction.
- Positive Mindset: A positive mindset is essential for success, and Clipboard Health is committed to maintaining a positive and supportive work environment.
- Integrity: Integrity is non-negotiable at Clipboard Health. The company is committed to doing the right thing, even when it’s difficult.
- Adaptability: The healthcare industry is constantly evolving, and Clipboard Health is committed to staying ahead of the curve. That’s why adaptability is essential for success.
- A History of Success
Clipboard Health is a fast-growing Series C marketplace that has been profitable since 2022. The company fills millions of shifts annually at partner workplaces across the US and has improved the lives of tens of thousands of healthcare professionals.