Are you passionate about delivering exceptional customer experiences? Do you want to make a difference in children’s education? Miaplaza is seeking a highly skilled and dedicated Customer Service Specialist to join its dynamic team!

Location

• Remote (work from anywhere)

Role of the Job

As a Customer Service Specialist, you will play a vital role in delivering exceptional support to customers, resolving issues, and providing product information. You will be the face of Miaplaza, creating memorable experiences for customers and making a positive impact on their educational journey.

Main Responsibilities

• Deliver exceptional support across multiple channels (phone, email, chat, and social media)
• Resolve customer issues with empathy and efficiency while maintaining high-quality standards
• Provide product information and answer questions
• Analyze customer needs and recommend appropriate solutions
• Maintain detailed interaction records and collect valuable customer feedback
• Collaborate with team members to manage high-volume customer service (10,000+ weekly interactions) while ensuring seamless experiences
• Transform challenging customer situations into positive outcomes

Qualifications Needed

• At least 2 years of full-time experience in a customer-facing role
• Access to a computer/laptop with a working web camera, microphone, and a reliable high-speed internet connection
• Typing speed: 55 words per minute
• Strong proficiency with technology and aptitude to learn new technologies and processes quickly

Frequently Asked Questions

• What is the expected salary range for this position?

The expected starting pay range is $17.48 to $24.53/hour.

• What benefits does Miaplaza offer?

Miaplaza offers health, dental, and vision insurance, inclusive of specialty care options, FSA, HSA, and more.

• How many hours per week will I be working?

This is a full-time position, requiring 40 hours of work per week.

• Can I work from anywhere in the United States?

Yes, this is a 100% remote position, open to candidates within the United States (any U.S. time zone).

• What is the typical schedule for a Customer Service Specialist?

Customer Service Specialists work 8-hour shifts, 5 days a week, with varying schedules to accommodate customer needs.

• Will I be required to work weekends?

Yes, candidates must be available for two or more weekend shifts per month.

• How does Miaplaza support employee growth and development?

Miaplaza offers ongoing training and development opportunities to improve skills and knowledge.

• Can I take time off for holidays and vacations?

Yes, Miaplaza offers paid time off (PTO), floating holidays, parental leave, and other perks and benefits.

Salary Package

• The expected starting pay range is $17.48 to $24.53/hour.

Required Documents

To apply, please submit your resume and a cover letter outlining your experience and qualifications.

How to Apply

To initiate the application process, kindly submit your application below.

Submit Application

About Company

• Vision

Miaplaza’s vision is to revolutionize the homeschool education landscape by providing a comprehensive, accessible, and inclusive online curriculum platform. This platform is designed to empower students, parents, and educators to achieve academic success and reach their full potential. By harnessing the power of technology and innovative educational approaches, Miaplaza aims to create a transformative learning experience that fosters intellectual curiosity, creativity, and critical thinking.

• Mission

Miaplaza’s mission is built on the foundation of providing exceptional educational content and support to homeschooling families. The company is committed to delivering high-quality, engaging, and interactive learning experiences that cater to diverse learning styles and needs. By doing so, Miaplaza strives to make homeschool education more accessible, affordable, and effective for families worldwide.

• Core Values

Miaplaza’s core values are the guiding principles that shape the company’s culture, decisions, and actions. These values include:-

Innovation: Embracing cutting-edge technologies and educational approaches to create a transformative learning experience.

Excellence: Striving for exceptional quality in educational content, customer support, and overall user experience.

Customer Satisfaction: Prioritizing customer needs, delivering personalized support, and fostering long-term relationships with homeschooling families.

Collaboration: Fostering a culture of teamwork, open communication, and mutual respect among employees, customers, and partners.

Integrity: Upholding the highest standards of ethics, transparency, and accountability in all aspects of the business.

• Products and Services

Miaplaza offers a comprehensive range of products and services designed to support homeschooling families. These include:-

Miacademy: A comprehensive online homeschool curriculum for grades K-8.

Always Icecream: A fun and interactive online learning platform for grades K-8.

Clever Dragons: A cutting-edge online learning platform for grades K-8.

MiaPrep Online High School: A fully online high school program for grades 9-12.