Automobile Protection Corporation (APCO) is seeking a highly skilled Customer Service Representative to join its team. This full-time position is available in Nocatee, FL, US, and other locations. The Customer Service Representative will provide exceptional customer service to inbound coverage and general claims questions from customers.
Location
- Remote (US)
Company
- Automobile Protection Corporation (APCO)
Industry
- Insurance
Employment type
- Full-time
Role of the Job
The Customer Service Representative will be responsible for providing best-in-class customer service to all inbound coverage and general claims questions from customers. This includes handling a high volume of incoming calls, answering customer questions, resolving issues, and transferring calls to the appropriate agent or department.
Main Responsibilities
- Handle a high volume of incoming calls within service metrics
- Answer customer questions, resolve any issues or transfer call to the appropriate agent and/or department
- Update system with new or updated information
- Proactively communicate with key stakeholders to ensure a best-in-class claims experience
- Ensure timely, accurate and consistent file documentation
- Monitor call queues and ensure agent availability through proper use of AUX codes
- Anticipate and meet all customer needs (internal and external)
- Embrace and support all core values and a CI environment- Other duties as assigned
Qualification Needed
- High School Diploma required- Strong organizational and customer service skills
- Excellent verbal and written communication skills
- Ability to adapt to shifting priorities
- Ability to articulate relevant information and directions in an organized and concise manner
- Demonstrated strong proficiency with typing, computer software including Microsoft Office, Microsoft Outlook and all internal and external processing systems and resources
- Requires the ability to maintain confidential information and work independently and as a member of a team
- Learning mentality and ability to develop skills
FAQs
- What company is offering this job?
Automobile Protection Corporation (APCO)
- What industry does APCO operate in?
APCO operates in the insurance industry.
- What are the main responsibilities of this job?
The main responsibilities include handling a high volume of incoming calls, answering customer questions, resolving issues, and transferring calls to the appropriate agent or department.
- Is this a remote job?
Yes, this is a remote job, and the prospective candidate is expected to have an area in their home that is free from distractions and noise, with a desk and chair setup, along with their own wired internet connection.
- What benefits does APCO offer its employees?
APCO offers a range of benefits, including a drug-free workplace and equal opportunity employer.
- What is the salary package for this position?
The salary package is not specified.
- What is the company culture like at APCO?
The company culture at APCO is centered around providing exceptional customer service and supporting core values and a CI environment.
- Is APCO an equal opportunity employer?
Yes, APCO is an equal opportunity employer and considers qualified applicants for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.
- What is the physical demands of this job?
The physical demands of this job include standing, walking, sitting, bending, and using a computer for long periods of time.
- What specific vision abilities are required for this position?
The specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
- What is the work environment like for this job?
The work environment for this job is remote, and the prospective candidate is expected to have an area in their home that is free from distractions and noise, with a desk and chair setup, along with their own wired internet connection.
- What is the company policy on reasonable accommodation?
APCO will make reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
- What is the job description for this position?
The job description for this position includes providing exceptional customer service, handling a high volume of incoming calls, and resolving customer issues.
- Is this a full-time job?
Yes, this is a full-time job.
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
Take a moment to read about the company
About APCO
- APCO’s History and Mission
Automobile Protection Corporation (APCO) has a rich history of providing exceptional service to its customers. Founded with a mission to deliver high-quality insurance products, APCO has grown into a leading provider of vehicle protection plans. The company’s mission is to provide customers with peace of mind, knowing that their vehicles are protected from unexpected repair costs.
- APCO’s Values and Principles
APCO’s values and principles are centered around customer satisfaction, integrity, and excellence. The company is committed to providing its customers with exceptional service, transparency, and fairness. APCO’s values are reflected in its business practices, from the way it handles customer claims to the way it interacts with its employees.
- APCO’s Future Plans
APCO is constantly looking for ways to improve its products and services. The company is investing in new technologies and initiatives to enhance its customer experience. APCO’s future plans are focused on delivering value to its customers and stakeholders.