ABC Legal Services is seeking a highly skilled Data Entry Specialist to join its team. This remote position is responsible for ensuring that all attorney documents are verified prior to the hearing date and hearing reports are reviewed as needed and published. The Data Entry Specialist will also handle all attorney performance issues that arise, such as Failure to Appears (FTA’s), complaints, or sanctions, to ensure that the attorney pool is best in class.
Location
- Remote
Company
- ABC Legal Services
Industry
- Legal Services
Schedule
Monday through Friday, 8:00am to 4:30pm MST
Role of the Job
The Data Entry Specialist will be responsible for ensuring the accuracy and completeness of attorney documents and hearing reports. This includes verifying attorney licensure and ‘Good Standing’ status, managing performance widgets, and investigating inquiries regarding hearing report results and attorney performance.
Main Responsibilities
- Handle difficult or complicated attorney tickets, issues, or complaints with appropriate documentation and resolution
- Follow up with clients should the issue affect them
- Investigate inquiries regarding hearing report results, attorney performance, and attorney history
- Manage various performance widgets to ensure timely resolution of compliance tasks
- Validate and document current state licensure and ‘Good Standing’ status of attorneys prior to case assigned
- Process and manage FTA’s and Filtered attorneys; use trends and information gained to identify training needs and remediation
- Review and verify that attorneys with disciplinary history or administrative sanctions are up to compliance standards
- Monitor Learning Management System for attorneys
- Assist with attorney services (calls, chats, tickets, emails, etc. from attorneys)
- Follow good customer service standards in all aspects of the job
- Identify and suggest ideas for improving system and processes
- Attend weekly team meetings
- Prepare and participate as appropriate
- Perform other duties as assigned
Qualification Needed
- Ability to plan, multi-task, and manage time effectively
- Excellent verbal and written communication skills
- Solid computer skills
FAQs
- What company is offering this job?
The company offering this job is ABC Legal Services.
- What industry does ABC Legal Services operate in?
ABC Legal Services operates in the legal services industry.
- What are the main responsibilities of this job?
The main responsibilities include handling difficult or complicated attorney tickets, issues, or complaints, investigating inquiries, and managing performance widgets.
- What qualifications are required for this position?
The required qualifications include the ability to plan, multi-task, and manage time effectively, excellent verbal and written communication skills, and solid computer skills.
- Is this a remote job?
Yes, this is a remote job
- What benefits does ABC Legal Services offer its employees?
ABC Legal Services offers comprehensive medical, dental, and vision coverage, retirement plan with 5% matching, 10 paid holidays per year, and a referral program.
- What is the salary package for this position?
The salary package is $15.00 to $17.00 per hour.
- What is the company culture like at ABC Legal Services?
The company culture at ABC Legal Services values its employees and recognizes that a company’s success starts with its employees.
- Is ABC Legal Services a subsidiary of another company?
Yes, ABC Legal Services is a parent company of Docketly.
- What is Docketly?
Docketly is a subsidiary of ABC Legal Services, providing appearance counsel, covering simple creditors rights hearings.
- What is the schedule for this job?
The schedule for this job is Monday through Friday, 8:00am to 4:30pm MST.
- Is this a full-time job?
Yes, this is a full-time job.
- What is the industry for this job?
The industry for this job is legal services.
- What is the starting pay for this position?
The starting pay for this position is $15.00 to $17.00 per hour.
- Does ABC Legal Services offer a retirement plan?
Yes, ABC Legal Services offers a retirement plan with 5% matching.
- How many paid holidays per year does ABC Legal Services offer?
ABC Legal Services offers 10 paid holidays per year.
Salary packages
- $15.00 to $17.00 per hour.
Required Documents
- Resume
Submit Application
Take a moment to read about the company.
About ABC Legal Services
- A Leader in Legal Services
ABC Legal Services is a leading provider of process and court filing services in the United States. With a strong reputation for excellence and a commitment to customer satisfaction, ABC Legal Services has established itself as a trusted partner for law firms, corporations, and government agencies.
- A History of Innovation
Founded with a mission to provide innovative solutions to the legal industry, ABC Legal Services has a long history of innovation and excellence. From its early days as a small startup to its current status as a leading national provider, ABC Legal Services has consistently demonstrated its ability to adapt and evolve in response to changing market conditions.
- A Focus on Customer Satisfaction
At ABC Legal Services, customer satisfaction is the top priority. The company’s team of experienced professionals is dedicated to providing exceptional service and support to its customers, ensuring that every interaction is positive and productive. Whether it’s handling complex court filings or providing expert guidance on process service, ABC Legal Services is committed to delivering exceptional results.