Globe Life Family Heritage Division – Koch Agency is seeking a highly skilled Customer Service Representative to join its growing team. In this role, the successful candidate will be responsible for providing exceptional service to customers, responding to their inquiries, and resolving any issues they may have. This is an exciting opportunity to join a dynamic team and contribute to the success of a leading insurance provider from the comfort of your own home.

Location

• Remote (work from anywhere)

Employment type

• Full-time remote

Role of the Job

The Customer Service Representative plays a critical role in providing exceptional service to customers, responding to their inquiries, and resolving any issues they may have. This involves listening to customers, documenting their concerns, and helping to resolve conflicts in a timely and professional manner.

Main Responsibilities

• Listen, document, and help resolve conflicts with customers
• Answer questions or handle complaints from customers
• Field phone calls, emails, and chat requests
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with the credit department to resolve disputed credit items

Qualification Needed

• High school diploma or equivalent
• Customer service experience a plus
• Experience with corporate phone systems or switchboard preferred
• Flexible schedule

FAQs

• What kind of products and services does Globe Life Family Heritage Division – Koch Agency offer?

Globe Life Family Heritage Division – Koch Agency offers a range of insurance solutions, including supplemental insurance and life insurance.

• How do I stay up-to-date with industry developments and best practices?

Globe Life Family Heritage Division – Koch Agency provides ongoing training and support to ensure that Customer Service Representatives are equipped with the knowledge and skills they need to succeed.

• What is the work environment like?

The work environment is remote, allowing you to work from anywhere and enjoy a flexible schedule.

• How do I build strong relationships with customers?

Building strong relationships with customers involves listening to their concerns, providing timely and professional service, and resolving issues in a fair and efficient manner.

• What kind of support can I expect as a Customer Service Representative?

Customer Service Representatives can expect ongoing training and support, as well as opportunities for growth and development.

• Are there opportunities for career growth and advancement?

Yes, there are opportunities for career growth and advancement within Globe Life Family Heritage Division – Koch Agency.

• What kind of technology tools do Customer Service Representatives use?

Customer Service Representatives use corporate phone systems or switchboards to manage customer inquiries.

• How do I handle customer complaints?

Customer complaints are handled in a timely and professional manner, with a focus on resolving issues in a fair and efficient manner.

• What is the salary package for this role?

The salary package includes a basic salary of £24,500 per annum, plus an average bonus earning potential of £8,700 per annum.

• What kind of benefits does Globe Life Family Heritage Division – Koch Agency offer?

Globe Life Family Heritage Division – Koch Agency offers a range of benefits, including ongoing training and support, opportunities for growth and development, and a dynamic work environment.

What kind of insurance solutions does Globe Life Family Heritage Division – Koch Agency offer?

Globe Life Family Heritage Division – Koch Agency offers a range of insurance solutions, including supplemental insurance and life insurance.

• How do I stay organized and productive in this role?

Staying organized and productive involves prioritizing tasks, managing time effectively, and maintaining accurate records.

• What kind of support can I expect from the credit department?

The credit department provides support and guidance on resolving disputed credit items.

How do I handle customer inquiries?Customer inquiries are handled in a timely and professional manner, with a focus on providing accurate and helpful information.

• What kind of training will I receive?

Training will be provided on an ongoing basis, with a focus on developing the skills and knowledge needed to succeed in this role.

• How do I build strong relationships with colleagues?

Building strong relationships with colleagues involves communicating effectively, being supportive and helpful, and maintaining a positive and professional attitude.

• What kind of opportunities are there for career growth and advancement?

There are opportunities for career growth and advancement within Globe Life Family Heritage Division – Koch Agency, including training and development.

Salary Package

• Basic Salary: £24,500 per annum

How to Apply

• To apply, click the “Submit Application” link below and email the recruiter with the job title as the subject.

• Wait for a response before sending your CV.

Submit Application

This job opportunity is entirely free of charge.

About Globe Life Family Heritage Division – Koch Agency

• A Legacy of Protection

Globe Life Family Heritage Division – Koch Agency has a rich history of providing insurance solutions to families and individuals. With a strong foundation in the insurance industry, the agency has evolved to meet the changing needs of its clients. Today, Globe Life Family Heritage Division – Koch Agency is a leading provider of family heritage insurance products, dedicated to protecting families and their financial futures. The agency’s commitment to excellence and customer satisfaction has earned it a reputation as a trusted provider of insurance solutions.

• A Commitment to Personalized Service

The agency’s team of experienced professionals takes the time to understand each client’s unique needs and goals, providing tailored insurance solutions that meet their specific requirements. This approach has earned the agency a reputation for exceptional service and a loyal client base. The agency’s focus on personalized service is evident in every aspect of its operations, from the initial consultation to the ongoing support and guidance provided to clients. By prioritizing customer satisfaction, the agency has built a loyal client base that trusts and recommends its services.

• A Bright Future Ahead

As the agency continues to grow and evolve, its commitment to protecting families and their financial futures remains unwavering. With a strong foundation, a focus on personalized service, and a culture of excellence, the agency is poised for continued success in the years to come. The agency’s vision for the future is one of continued growth and innovation, with a focus on expanding its range of insurance solutions and services to meet the evolving needs of its clients. By staying ahead of the curve and adapting to changing market conditions, the agency is well-positioned to remain a leader in the insurance industry.