Domestic & General is a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. The company is currently recruiting Inbound Customer Sales Advisors for a role that offers great work-life balance, working from home, and comprehensive training. As a Customer Sales Advisor in the busy Inbound team, you will be the first point of contact for customers looking to register their appliances.
Location
- Remote (UK)
Employment type
- Full-time
Working Hours
- 37.5 hours per week on a rotational shift pattern between the hours of 8am – 8pm, Monday to Sunday
Start Date
- 19th May 2025
Role of the Job
As a Customer Sales Advisor in the Inbound team, you will be responsible for building rapport with customers, getting to know their individual needs, and putting their interests first whilst using your sales and communication skills to upsell products. The ideal candidate will have telesales or telemarketing experience and a driven mindset with strong customer service and sales skills.
Main Responsibilities
- Be the first point of contact for customers looking to register their appliances
- Build rapport with customers and get to know their individual needs
- Use sales and communication skills to upsell products
- Provide excellent customer service and support
- Work as part of a team to achieve sales targets and provide exceptional customer experiences
Qualifications Needed
- 1 year of continuous and targeted sales experience within the last 3 years
- Telesales or telemarketing experience- Strong customer service and sales skills
- Great communication skills, with the ability to build rapport and demonstrate empathy when needed
- A driven mindset with a love for hitting targets
FAQs
- What kind of benefits does the company offer?
The company offers a range of benefits, including 33 days’ annual leave, investment in your career, health and wellbeing benefits, pension scheme, life assurance, and employee assistance programme.
- What kind of training is provided for this role?
The company provides comprehensive training for this role, including 4 weeks of initial training and ongoing coaching and development opportunities.
- Can I work from home?
Yes, this is a remote job opportunity, and you will be working from home.
- What kind of experience do I need for this role?
You will need 1 year of continuous and targeted sales experience within the last 3 years, as well as strong customer service and sales skills.
- How do I apply for this role?
You can apply for this role by submitting your application through the company’s website.
- What kind of career development opportunities are available?
The company offers ongoing coaching and development opportunities, as well as clearly defined progression opportunities.
- What kind of health and wellbeing benefits are available?
The company offers discounted gym membership, help towards dental, optical, and physiotherapy costs, and other health and wellbeing benefits.
- Can I buy extra days off?
Yes, you have the option to buy 5 extra days off each year.
- What kind of pension scheme is available?
The company offers a pension scheme with matched employer contributions up to 5% of basic salary.
- What kind of life assurance is available?
The company offers employer-funded life assurance of 4x basic salary.
- What kind of employee assistance programme is available?
The company offers a free employee assistance programme, which provides support for physical and mental health, financial assistance, and more.
- How do I know if I am qualified for this role?
You can review the qualifications needed section to see if you meet the requirements for this role.
- What kind of communication skills are required for this role?
You will need great communication skills, with the ability to build rapport and demonstrate empathy when needed.
- Can I work independently?
Yes, you will need to be able to work independently and as part of a team.
- What kind of opportunities are available for career advancement?
There are opportunities for career advancement within the company, including promotions and new roles.
Salary packages
- Basic Salary: £24,500 per annum
- Average Bonus Earning Potential: £8,700 per annum
Required document
- CV
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
After opening the link, scroll down the page to access the application form.
Take a moment to read about the company
About Domestic & General
- A Leader in Appliance Breakdown Services
Domestic & General is a leading provider of appliance breakdown services, partnering with top manufacturer and retail brands worldwide. With a focus on innovation and customer satisfaction, the company has established itself as a trusted name in the industry. Over the years, Domestic & General has built a reputation for delivering exceptional service and support to its customers.
- A History of Excellence
Domestic & General has a long history of excellence, with a proven track record of delivering high-quality appliance breakdown services to customers. The company’s team of experienced professionals has a deep understanding of the industry and a passion for providing exceptional support. From its humble beginnings to its current status as a leading provider, Domestic & General has consistently demonstrated its commitment to excellence.
Conclusion
Domestic & General is a leading provider of appliance breakdown services, with a team of experienced professionals who are dedicated to delivering exceptional results. With a strong focus on innovation, customer satisfaction, and teamwork, Domestic & General continues to strive for excellence and establish itself as a trusted partner for customers.