Teamworks, the Operating System for Sports, powers over 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. The company is looking for a responsive, detail-oriented, and cooperative Customer Support Specialist to make an exceptional impact on customer satisfaction by solving time-sensitive, business-critical challenges.

Location

• 100% remote work – Team members can live anywhere, and attendance is optional.

Employment type

• Full-time

Role of the Job

As a Customer Support Specialist, you will be responsible for solving complex problems in a prompt, friendly, and efficient manner. You will manage a queue of cases, prioritize issues based on severity and customer impact, and ensure timely resolutions.

Main Responsibilities

• Become deeply knowledgeable about the entire Teamworks product suite and the technologies used to troubleshoot and prioritize issues.
• Understand customers’ challenges and needs to troubleshoot and solve complex problems.
• Manage a queue of cases and prioritize issues based on severity and customer impact.
• Fulfill technical requests and handle sensitive information while enforcing data security measures.
• Coordinate with internal stakeholders to ensure products are continuously improving and customer needs are met.
• Provide information to the development team to assist in creating back-end tools and solutions.
• Deliver exceptional service to both internal and external customers.

FAQs

• What tools will I be working with?

Salesforce, Zendesk, JIRA, and G-Suite

• Is the team remote or office-based?

The team is 100% remote, and attendance is optional.

• What kind of support does the company offer?

The company offers learning and development opportunities, company equity, and financial security through competitive compensation and incentives.

• What are the company’s core values?

Honesty, humility, hard work, commitment, innovation, and exceptionalism.

• How does the company approach diversity and inclusion?

The company is committed to building a diverse and inclusive workforce and takes affirmative action to not discriminate based on any legally protected characteristics.

• Can I request a reasonable accommodation during the hiring process?

Yes, please email people@teamworks.com to request a reasonable accommodation.

• Does the company accept agency resumes?

No, Teamworks does not accept agency resumes.

• What kind of products does Teamworks offer?

Teamworks offers a suite of products, including Teamworks, Teamworks Academics, INFLCR, and Notemeal.

• How does the company approach innovation?

The company is committed to innovation and continuously improving its products and services.

• What kind of team can I expect to work with?

The team consists of top problem solvers and innovators in the game, and the company culture values high achievement and teamwork.

• Can I work with flexible hours?

Yes, the company offers flexible work arrangements, and team members can work from anywhere.

• What kind of benefits does the company offer?

The company offers competitive compensation, incentives, learning and development opportunities, and company equity.

• How does the company prioritize employee well-being?

The company prioritizes employee well-being by offering flexible work arrangements and opportunities for growth and development.

Salary Package

To be discussed upon application.

Required Documents

• Resume/CV

How to Apply

To apply for this role, submit your application through the company’s website. Make sure to include all required documents and information.

Submit Application

About Teamworks

• What’s the Story Behind This Company?

Teamworks was founded in 2006 as a messaging platform supporting collegiate football teams. Since then, the company has grown to become a leading provider of software solutions for sports organizations, powering over 6,500 teams worldwide.

• How Does This Company Make an Impact?

Teamworks makes an impact by providing software solutions that drive the operations of sports organizations, enabling them to deliver exceptional experiences for athletes, coaches, and fans. The company’s products have helped shape the future of sports and continue to grow and innovate.

• What’s on the Horizon?

As a fast-growing company in the sports tech industry, Teamworks is likely to continue expanding its product offerings and solidifying its position as a leader in the space. With a strong foundation in innovation and customer satisfaction, the company is poised for continued growth and success.

• What Makes This Company Tick?

Teamworks’ success can be attributed to its commitment to innovation, customer satisfaction, and teamwork. The company’s culture values high achievement and collaboration, driving its employees to deliver exceptional results.

• Who Are the Faces Behind This Organization?

The faces behind Teamworks are its employees, who are passionate about sports and dedicated to delivering exceptional solutions for sports organizations. From developers to customer support specialists, each employee plays a critical role in driving the company’s success.