GTEcom BV is a leading eCommerce company that’s redefining the industry for a greener and happier planet. With an extensive array of stores across diverse niches and countries, GTEcom BV offers limitless opportunities where ambition fuels success. The company is looking for a Customer Service Data Analyst to join its expanding team and drive company growth.

Location

• Fully Remote

Employment type

• Full-time

Role of the Job

The Customer Service Data Analyst will analyze customer service performance metrics, identify trends, and provide actionable recommendations to enhance efficiency and customer satisfaction. The ideal candidate will build an automated reporting system, collaborating with the Customer Service, Operations, and Technology teams to drive improvements in workflows and response times.

Main Responsibilities

• Analyze customer service data to identify trends and improvement areas
• Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI
• Provide insights to improve service efficiency and quality
• Identify gaps in support processes and suggest data-driven solutions
• Support automation and AI-driven tools for customer interactions
• Present findings and recommendations to stakeholders

Qualification Needed

• At least 2+ years of experience in data analysis (eCommerce or customer service preferred)
• Proficient in data visualization tools like Looker Studio, Power BI, and Excel
• Previous experience with CRM platforms (e.g., Gorgias)
• Strong analytical and problem-solving skills

FAQs

• What are the benefits of working with GTEcom BV?

The company offers a competitive salary, flexible schedule, remote work, and opportunities for growth and development.

• What is the interview process like?

The interview process includes application submission, a written examination, HR interview, second interview with the Customer Service Operations Manager, final interview with the Customer Experience Director, and offer discussion.

• What is the expected salary range for this role?

The salary package is competitive and reflects the candidate’s skills and contributions.

• What are the main responsibilities of the Customer Service Data Analyst?

The main responsibilities include analyzing customer service data, developing and maintaining dashboards, providing insights, identifying gaps in support processes, and supporting automation and AI-driven tools.

• What kind of support can I expect from the team?

The Customer Service Data Analyst will be part of a dedicated Customer Service team, reporting directly to the Customer Experience Director, and will collaborate with key stakeholders to implement process enhancements.

• What are the short-term goals for this role?

The short-term goals include developing a deep understanding of GTEcom BV’s customer service processes and KPIs, building and refining dashboards, identifying improvement opportunities, and presenting findings and recommendations.

• What are the long-term goals for this role?

The long-term goals include driving company growth, improving customer satisfaction, and continuously improving processes through data-driven insights.

• How does GTEcom BV approach customer service?

GTEcom BV is committed to delivering exceptional customer support and continuously improving through data-driven insights.

• What kind of tools and software will I be working with?

The Customer Service Data Analyst will work with data visualization tools like Looker Studio and Power BI, CRM platforms like Gorgias, and Excel.

• Can I work remotely?

Yes, this is a fully remote role.

• How many hours will I be expected to work?

The company offers a flexible schedule, and the expected working hours will be discussed during the interview process.

• How does the company approach teamwork and collaboration?

The company values teamwork and collaboration, and the Customer Service Data Analyst will work closely with key stakeholders to implement process enhancements.

• What kind of support can I expect during the onboarding process?

The company offers a comprehensive onboarding process, including background checks, reference checks, and training.

Salary Package

The exact salary range will be discussed during the interview process.

Required Documents

• Resume/CV

How to Apply

If you’re excited about the opportunity and feel like you’re a good fit, submit your application, including your resume and cover letter.

The submit application link below will take you directly to the official company website

Submit Application

About GTEcom BV

• What’s the Story Behind This Company?

GTEcom BV was established in 2018 and is headquartered in The Netherlands. The company has a mission to continue scaling operations and opening & sustaining more successful global brands to achieve a target of $500M revenue and more than 50 stores worldwide by 2027. With a diverse team of 70 and growing remote e-commerce experts in their own niches from different parts of the world, GTEcom BV is transforming its vision of growing the company to a reality.

• Who’s Behind the Scenes?

The company has a team of dedicated e-commerce experts who are passionate about delivering exceptional customer support and continuously improving through data-driven insights. The Customer Service team, led by the Customer Experience Director, works closely with key stakeholders to implement process enhancements and drive company growth.

• What Makes This Company Tick?

GTEcom BV is driven by a commitment to cultivating a culture of hard work, freedom, and responsibility, constant improvement, and positivity. The company’s mission to redefine the e-commerce industry for a greener and happier planet is at the heart of everything it does. With a focus on data-driven insights and customer satisfaction, GTEcom BV is constantly innovating and improving its operations to achieve success.