Chili Piper is seeking a highly motivated and solutions-driven Customer Success Manager to join their industry-leading Customer Success team. This role involves delivering massive value to customers, improving retention, and product adoption. The ideal candidate will have technical experience, strong proficiency in Salesforce, and experience working with cross-functional teams.

Location

• Remote (work from anywhere)

Employment type

• Full-time

Role of the Job

The Customer Success Manager will own a portfolio of up to 60 customers, ensuring fast time to value, onboarding them quickly, and removing any roadblocks along the way. This role requires strong technical skills, including a basic understanding of Javascript, HTML, and CSS.

Main Responsibilities

Training provided

• Own customer onboarding and ensure fast time to value
• Train customers and help them implement new use cases
• Hold customers and Chili Piper teams accountable to meeting defined success criteria
• Engage across customer organizations and work cross-functionally within Chili Piper to identify opportunities and risks
• Proactively solve and act as a point of escalation for technical issues
• Ensure internal visibility by providing regular updates and status reports
• Produce internal best practices and customer user stories
• Collaborate closely with cross-functional teams to support customer success
• Build customer advocates and identify upsell and cross-sell opportunities

Qualification Needed

• Technical experience, e.g., implementing Salesforce or Marketing Automation systems
• Basic understanding of Javascript, HTML, and CSS
• Strong proficiency and experience using Salesforce (1-2+ years minimum)
• SFDC certifications are a strong plus
• Experience working with cross-functional teams within a customer organization
• Demonstrated ability to communicate effectively via oral and written formats
• Passion for customer success and excellence

FAQs

• What is the expected time commitment for this role?

This is a full-time role, and the successful candidate is expected to work a standard 40-hour week.

• Is this a remote position?

Yes, this is a remote position, and the successful candidate can work from anywhere in the world.

• What are the main responsibilities of the Customer Success Manager?

The main responsibilities include owning customer onboarding, training customers, and ensuring fast time to value.

• What are the benefits of working with Chili Piper?

Chili Piper offers competitive pay, unlimited vacation, generous health insurance, and annual professional development stipend.

• How does Chili Piper approach customer success?

Chili Piper prioritizes customer success and excellence, with a focus on delivering massive value to customers.

• How does Chili Piper support its team members?

Chili Piper supports its team members with autonomy and ownership, allowing them to take full ownership of their results.

• What kind of support can I expect as a Customer Success Manager?

The Customer Success Manager can expect support from the Chili Piper team, including access to resources and guidance from experienced professionals.

• Can I work part-time on other projects while working as a Customer Success Manager?

This may not be possible, as the role requires a full-time commitment.

• How does Chili Piper support its customers?

Chili Piper supports its customers with a focus on delivering massive value and ensuring fast time to value.

Salary packages

• $5,092 per month

Required document

• Resume/CV

How to apply

To initiate the application process, kindly submit your application below. This link will direct you to the recruiter’s portal or website where you can provide your details and upload your resume.

Submit Application

About Chili Piper

• The Story Behind Chili Piper

Chili Piper is a B2B SaaS startup that is revolutionizing the way businesses connect with their customers. Founded on the principle of helping others, this company has built a product that enables revenue teams to turn inbound leads into qualified meetings instantly. With a focus on innovation and customer satisfaction, Chili Piper is rapidly growing and expanding its global presence.

• Why Chili Piper Matters

Chili Piper matters because it is solving real-world problems for businesses. By providing a platform that streamlines the sales process, this company is enabling teams to focus on what matters most – building relationships and driving growth. With a commitment to customer satisfaction and innovation, Chili Piper is building a company that is not only successful but also sustainable.

• The Benefits

The benefits of working with Chili Piper are numerous. From competitive pay and unlimited vacation to generous health insurance and annual professional development stipend, this company offers a range of benefits that support the well-being and growth of its team members. With a focus on autonomy and ownership, Chili Piper is building a company that is not only successful but also fulfilling.