Recora is a mission-driven organization dedicated to transforming cardiovascular health. Founded in 2020 by seasoned digital health entrepreneurs, Recora is redefining the future of heart health by designing innovative solutions to accelerate recovery after cardiac events and optimizing health stacks for preventive and aspirational goals. Recora is seeking a compassionate and tech-savvy Live Chat Support Agent to join their team and provide exceptional support to individuals seeking to improve their heart health.

Location

• Remote (US)

This is a fully remote position, and the Live Chat Support Agent will work from the United States. The ideal candidate should be available to work Monday-Friday, Day Shift (Pacific Time Hours), 40 hours/week.

Reports to

• Product Manager

Role of the Job

The Live Chat Support Agent will be the first point of contact for individuals seeking to improve their heart health. This role requires providing clear, empathetic, and informative responses to potential patients’ questions via live chat. The Live Chat Support Agent will also play a key role in coordinating with the internal team to ensure timely follow-ups and callbacks, while helping to triage and monitor missed calls and messages.

Main Responsibilities

• Respond to live chats from potential patients with professionalism, warmth, and clarity
• Answer basic concepts related to Recora’s program offerings
• Monitor and triage missed calls and messages, escalating as needed
• Coordinate with internal team members to ensure timely patient follow-ups
• Maintain accurate records of interactions in the CRM
• Communicate efficiently across platforms like Slack to keep workflows running smoothly

Qualifications Needed

• Customer service experience, especially in a healthcare, wellness, or mission-driven setting
• A passion for improving heart health and empowering individuals to take action
• Ability to clearly explain health-related topics in a simple, empathetic way
• Excellent written communication skills and a calm, helpful demeanor
• Experience using CRMs, Slack, and/or chat support tools (a plus)
• Prior experience as a live support/chat agent (a plus)
• Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction- Growth
• Oriented: Excited to grow into an integral role within the company and contribute to the long-term vision

FAQs

• Is this a full-time or part-time position?

This is a full-time position, requiring 40 hours/week, Monday-Friday, Day Shift (Pacific Time Hours).

• What are the working hours for this role?

The working hours for this role are Monday-Friday, Day Shift (Pacific Time Hours), 40 hours/week.

• What is the compensation for this role?

The compensation for this role is $15-18 per hour.

• What kind of support will I receive as a Live Chat Support Agent?

You will receive support from the Enrollment Operations team and report to the Product Manager.

• How do I track my interactions with patients?

You will maintain accurate records of interactions in the CRM.

• Can I work with flexible hours?

No, this role requires working Monday-Friday, Day Shift (Pacific Time Hours), 40 hours/week.

• What kind of company culture does Recora have?

Recora has an open, ego-free, and supportive culture that values innovation, growth, and teamwork.

• How does Recora contribute to the community?

Recora contributes to the community by redefining the future of heart health and providing innovative solutions to accelerate recovery after cardiac events.

• Is there room for growth within the company?

Yes, Recora is growing rapidly and looking to 3x its team size quickly, providing opportunities for growth and professional development.

• What kind of training will I receive?

Recora provides training on its program offerings, CRM, and chat support tools.

• How does Recora ensure patient confidentiality?

Recora adheres to HIPAA guidelines and company confidentiality guidelines to ensure patient confidentiality.

• Can I apply if I don’t have experience in healthcare?

Yes, you can apply if you have customer service experience and a passion for improving heart health.

Salary package

• $15-18 per hour.

Required document

• Resume

How to apply

To initiate the application process, kindly submit your application below.

Submit Application

Once you’ve opened the link, scroll down to find the application form.

About Recora

• Mission and Vision

Recora’s mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. With a focus on reducing the impact of heart disease, Recora is dedicated to transforming cardiovascular health through innovative solutions. The company’s vision is to make a lasting impact on the lives of individuals and families affected by heart disease, providing them with the tools and support they need to thrive.

• History and Founding

Recora was founded in 2020 by seasoned digital health entrepreneurs who share a passion for improving heart health. The founding team brings a wealth of experience in healthcare, technology, and entrepreneurship, having founded and scaled high-growth startups, run large health systems, advised government programs, built technology used by millions, and provided healthcare for countless lives. This expertise has enabled Recora to develop cutting-edge solutions that address the complex needs of individuals with heart disease.

• Future Plans and Goals

Recora’s future plans and goals are centered around its mission to redefine the future of heart health. The company is committed to continuing to develop innovative solutions that address the complex needs of individuals with heart disease. Recora’s goals include expanding its member base, growing its team, and continuing to make a lasting impact on the lives of individuals and families affected by heart disease. With a focus on innovation, customer satisfaction, and teamwork, Recora is poised to achieve its goals and make a significant difference in the world.