Location
- Remote (UK)
Employment type
- Full-time
Start Date
- June 9, 2025
Work Hours
- Monday to Friday, 07:45-16:15
Training Period
- 2 weeks
Role of the Job
The Customer Service Specialist plays a critical role in providing support and guidance to customers via phone and email. This role involves answering customer queries, referring customers to online resources, and delivering excellent customer service.
Main Responsibilities
- Log in to systems and prepare for the day
- Provide support and guidance to customers on visa and immigration processes
- Refer customers to online information and resources
- Answer customer queries in a polite and professional manner
- Work in a fast-paced environment and strive to deliver excellent customer service
- Take ownership of different situations and deliver positive outcomes
Qualification Needed
- Strong oral and written communication skills in English
- Ability to build collaborative relationships in a fast-paced environment
- Good attitude and ability to work with a diverse range of people
- Professional and friendly phone manner
- Experience in customer service
- PC skills and ability to navigate multiple systems
- Good typing speed
FAQs
- What does a Customer Service Specialist do?
A Customer Service Specialist provides support and guidance to customers via phone and email.
- Where do I work from?
You work from home
- What are the working hours?
The working hours are Monday to Friday, 07:45-16:15.4
- What kind of training is provided?
Paid virtual classroom training and 2 weeks of “Nesting” training
- What is “Nesting” training?
“Nesting” training is where you conduct your first live conversations with customers.
- What benefits does Teleperformance offer?
Teleperformance offers a range of benefits, including paid training, employee assistance programs, and more.
- What kind of support is available?
Teleperformance provides full support from experienced team members.
- Can I work with a diverse range of people?
Yes, as a Customer Service Specialist, you will work with a diverse range of people.
- What kind of skills do I need?
You need strong communication skills, PC skills, and the ability to navigate multiple systems.
- How do I know if I’m qualified for this role?
Check the qualification section to see if your skills and experience match the requirements.
- What is the salary package?
The salary package is £23,809.50.
- What kind of contract is offered?
A permanent contract is offered.
- What documents are required?
A passport or birth certificate, national insurance number, and proof of address are required.
- What happens after I submit my application?
Your application will be reviewed, and you may be contacted for an interview.
- Can I negotiate my salary?
The salary package is fixed.
- What kind of company culture does Teleperformance have?
Teleperformance values its employees and offers a range of benefits and activities.
- How does Teleperformance support employee well-being?
Teleperformance offers an Employee Assistance Programme and other support services.
Salary package
To be discussed upon application.
Required document
- Resume/CV
- Proof of address (dated within the last 3 months)
How to apply
To apply for this role, submit your application through the Teleperformance website. Make sure to include your resume and any other relevant documents.
Submit Application
Take a moment to read about the company
About Teleperformance
- What Makes This Company Tick?
Teleperformance is driven by a passion for delivering exceptional customer service and a commitment to achieving outstanding results. The company’s mission is to provide innovative solutions to complex customer service challenges, leveraging technology and expertise to drive better outcomes. With a focus on building strong relationships with customers and employees, Teleperformance strives to create a positive and supportive work environment.
- Who’s Behind the Scenes?
Teleperformance’s team is comprised of dedicated professionals from diverse backgrounds and industries. From customer service experts to technology specialists, each member plays a critical role in driving the company’s mission forward. With a range of skills and expertise, the team works together to deliver exceptional results and support customers across the globe.
- What’s on the Horizon?
As Teleperformance continues to grow and evolve, the company is poised to tackle new challenges and opportunities in the customer service industry. With a focus on innovation and technology, Teleperformance is committed to staying ahead of the curve and delivering exceptional results for customers. The company’s future plans include expanding its services and solutions to meet the evolving needs of customers and the industry.