Location

• Remote (Work from Home)

Employment type

• Part-Time

Hours:

• Up to 28 hours per week
• Flexible shifts available (minimum 15 hours/week)

Shifts

• 8 AM – 12 AM EST

Role of the Job

The Chatroom Operator plays a critical role in maintaining the highest industry standards for keeping interactions humanized. When the AI isn’t certain about a consumer’s message, the Chatroom Operator will step in to read, interpret, and categorize the response appropriately.

Main Responsibilities

• Review and respond to inbound text messages using pre-set canned responses
• Enhance canned responses to add context and a human touch
• Meet speed goals based on the complexity of interaction
• Maintain a high level of response quality (accuracy and effectiveness)

Qualification Needed

• Exceptional attention to detail and commitment to accuracy
• Strong typing skills (no ‘hunt and peck’ typing)
• Excellent grammar, spelling, and logical reasoning skills
• Clear and professional written communication
• Reliable and responsible to adhere to a designated schedule
• Access to a stable and secure private internet connection

FAQs

• What is the job about?

The job involves reviewing and responding to inbound text messages, enhancing canned responses, and maintaining a high level of response quality.

• What are the working hours?

The shifts range from 8 AM to 12 AM EST, and you can choose flexible shifts that fit your schedule.

• How much can I earn?

You can earn up to $13/hour, and the pay is competitive.

• What are the benefits of working with Drips?

You’ll have the opportunity to work with a cutting-edge AI-driven conversational SMS marketing platform, and you’ll be part of a team that is shaping the future of customer engagement.

• Do I need to have prior experience?

No prior experience is necessary, but you’ll need to have excellent grammar, spelling, and logical reasoning skills.

• Can I work from home?

Yes, this is a remote job, and you’ll work from the comfort of your own home.

• What kind of support will I receive?

You’ll receive comprehensive training and support to ensure that you excel in your role.

• How do I track my performance?

Your performance will be evaluated based on a 1-4 rating scale for accuracy and effectiveness.

• Can I choose my own schedule?

You’ll need to commit to a minimum of 15 hours per week, but you can choose flexible shifts that fit your schedule.

• How do I stay updated with new developments?

You’ll receive regular updates and training to ensure that you’re aware of any changes or new developments.

• What is the company culture like?

Drips values innovation, teamwork, and customer satisfaction, and you’re expected to embody these values in your work.

• Can I work part-time?

Yes, this is a part-time job, and you can work up to 28 hours per week.

• How do I handle complex interactions?

You’ll receive training on how to handle complex interactions, and you’ll have access to resources and support to help you excel.

• What kind of technology do I need?

You’ll need a stable and secure private internet connection, and Drips will provide a company computer.

• Can I apply if I’m not in the US?

The job requires a stable and secure private internet connection, and you should check if you’re eligible to work remotely.

• How long does the training last?

The training duration may vary, but you’ll receive comprehensive training to ensure that you excel in your role.

• What are the growth opportunities?

Drips is a rapidly growing company, and there are opportunities for growth and development within the company.

• How do I know if I’m a good fit?

If you have excellent attention to detail, strong typing skills, and excellent grammar and spelling skills, you may be a good fit for this role.

• Can I work independently?

Yes, as a Chatroom Operator, you’ll work independently, but you’ll have access to resources and support to help you excel.

• How do I get paid?

You’ll receive payment on a regular basis, and the payment structure may vary.

Salary package

• $10-$13/hour

Required document

• Resume
• Cover letter (optional)
• Proof of stable and secure private internet connection

How to Apply

If you’re interested in this exciting opportunity, please submit your application, including your resume and cover letter (if applicable).

Submit Application

About Drips

• The Birth of a New Category

Drips is at the forefront of a new era in customer engagement. Founded in 2016, the company has been pioneering the Conversational Texting category, enabling brands to connect with consumers in a more humanized way. By harnessing the power of AI-driven conversational SMS marketing, Drips has been able to deliver automation at a scale that no other competitor in the messaging industry has been able to match.

• The Power of Conversational Texting

Conversational texting is a game-changer in customer engagement. It allows brands to interact with consumers in a more personal and humanized way, building trust and loyalty. Drips’ proprietary natural language processing model enables brands to capture intent and drive meaningful conversations, sparking rapid growth and expansion. With conversational texting, brands can respond to customer inquiries, provide support, and even drive sales.

• The Future of Drips

As Drips continues to grow and evolve, the company remains committed to its mission of revolutionizing customer engagement. With a focus on innovation and customer satisfaction, Drips is poised to continue delivering cutting-edge solutions that meet the evolving needs of brands and customers. Whether you’re a brand looking to improve customer engagement or a customer looking for a more humanized experience, Drips is the perfect solution.