Mac4Sale Ltd T/A Refurbmac is a company that values customer satisfaction. They are looking for a Customer Services Representative to join their team. This is a remote job, which means you can work from the comfort of your own home. As a Customer Services Representative, you will be the main point of contact for their customers, providing them with support and resolving their issues in a timely and professional manner

Location

• Remote (work from home)

Employment type

• Full-time

Role of the Job

As a Customer Services Representative, you will be responsible for providing excellent customer support through various channels, including emails, calls, and chat. You will also be responsible for maintaining records and helping with customer issues. Your main goal will be to ensure that our customers are satisfied with our products and services.

Main Responsibilities

• Provide customer support through emails, calls, and chat
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Maintain records of customer interactions and ensure accuracy
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Work independently in a remote setting, prioritizing tasks and managing multiple customer inquiries simultaneously

Qualification Needed

• Good communication skills, both written and verbal
• Ability to work independently in a remote setting
• Good computer skills, including proficiency in Microsoft Office and other software applications
• Previous customer service experience is preferred, but not required
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer inquiries simultaneously

FAQs

• What is the main role of a Customer Services Representative?

The main role is to provide customer support and resolve customer issues.

• Can I work from home in this role?

Yes, this is a remote job, and you can work from home.

• What kind of experience do I need for this role?

Previous customer service experience is preferred, but not required.

• What skills do I need for this role?

You need good communication skills, computer skills, and the ability to work independently.

• Is this a permanent job?

Yes, this is a permanent position with opportunities for growth and development.

• What kind of support will I receive in this role?

We will provide training and support to help you succeed in this role.

• How do I prioritize my tasks in this role?

You will need to prioritize tasks and manage multiple customer inquiries simultaneously.

• What kind of software applications will I use in this role?

You will use Microsoft Office and other software applications to perform your job duties.

• How do I maintain records of customer interactions?

You will use software applications to maintain accurate records of customer interactions.

• How do I handle multiple customer inquiries simultaneously?

You will need to prioritize tasks and manage multiple customer inquiries simultaneously.

• Is ongoing learning and development important in this role?

Yes, we are committed to ongoing learning and development to stay up-to-date with the latest technologies and trends.

Required document

• ResumeCV
• Cover letter

How to apply

To apply, email your CV and covering letter below with the subject line “Customer Services Representative Application“. Include your contact information and availability for an interview.

Submit Application

About Mac4Sale Ltd T/A Refurbmac

• A Legacy of Excellence

Mac4Sale Ltd T/A Refurbmac is a company built on a foundation of excellence. With a rich history and a commitment to delivering high-quality products and services, Refurbmac has established itself as a trusted name in the industry. The company’s mission is to provide innovative solutions that meet the evolving needs of its customers, while fostering a culture of teamwork, growth, and customer satisfaction.

• Join the Refurbmac Team

If you’re looking for a company that values teamwork, growth, and customer satisfaction, look no further than Refurbmac. With a range of job opportunities available, from IT technician to customer service representative, Refurbmac offers a dynamic and supportive work environment that’s perfect for anyone looking to build a successful career. Join the Refurbmac team today and be part of a company where you can grow, learn, and thrive in a culture of excellence and innovation.

• Why Choose Refurbmac?

Dynamic Work Environment: Refurbmac offers a dynamic and supportive work environment that’s perfect for anyone looking to build a successful career.

Career Development: Refurbmac offers exciting opportunities for career development and growth to its team members.

Competitive Benefits: Refurbmac offers a competitive salary and benefits package to its employees.

Opportunities for Growth: Refurbmac is poised for continued success, offering exciting opportunities for growth and development to its team members.