Wildkind is seeking a temporary Customer Support Representative to deliver outstanding remote customer support throughout the summer. This role has the potential to become a more permanent position for the right candidate. The ideal candidate will be a warm and enthusiastic individual with excellent written communication skills and a customer-first mindset.
Location
- Remote (work from home)
Employment type
- Temporary, part-time (8 hours per week) with potential to extend
Annual Leave
- 30 days pro rata (inclusive of public holidays)
Role of the Job
The Customer Support Representative will be the first point of contact for Wildkind’s community across email, social DMs, and live chat. The successful candidate will provide clear, kind, and proactive responses to customer questions, complaints, and concerns
Main Responsibilities
- Respond to customer inquiries via email, social media, and live chat
- Provide clear and concise information about Wildkind’s events and services
- Support customers with ticketing, booking changes, and event information
- Maintain a Customer Satisfaction (CSAT) score of >94%
- Ensure all queries receive a first response within 1 business dayQualification Needed
- Excellent written communication skills and attention to detail
- Calm under pressure with a proactive, can-do attitude
- Organised, eager to learn, and happy to take initiative
- Previous customer service experience is not essential, but beneficial
FAQs
- What are the working hours for this role?
The regular commitment is 8 hours per week, with additional time required on key dates and as needed on an ad-hoc basis.
- Can I work from home?
Yes, this is a remote position, and you will be required to have your own laptop and internet access.
- What is the duration of the contract?
The contract is temporary, part-time, and will run from ASAP – End of September, with the potential to extend.
- How much annual leave can I expect?
You will receive 30 days of annual leave pro rata, inclusive of public holidays.
- What is the salary for this role?
The salary is £12.00 per hour.
- Do I need previous customer service experience?
Previous customer service experience is beneficial, but not essential
Wildkind will provide training and support to help you succeed in this role.
- What is the application deadline?
The application deadline is midnight on Friday, 16th May
- What is the company culture like at Wildkind?
Wildkind has a supportive, growth-focused working culture that values diversity, creativity, and adventure
- Will I have the opportunity to work on key dates?
Yes, you will be required to work extended hours on key dates in the summer, including specific dates in July and August.
- What is the Customer Satisfaction (CSAT) score target?
The target CSAT score is >94%
- How will I be supported in this role?
Wildkind will provide training and support to help you succeed in this role.
- Is Wildkind an equal opportunities employer?
Yes, Wildkind is proud to be an equal opportunities employer and welcomes applicants of all backgrounds and identities.
- What is the next step in the application process?
After submitting your application, Wildkind will review your cover letter and CV. If your application is successful, you will be invited for an interview.
- Can I expect feedback on my application?
Wildkind will request references from your past employers to support anything you tell them in your application or any interviews before offering you a position.
- What kind of skills do I need for this role?
You will need excellent written communication skills, attention to detail, and a customer-first mindset.
- How will I know if I’m a good fit for this role?
If you are a warm and enthusiastic individual who is organised, eager to learn, and happy to take initiative, you may be a good fit for this role.
- What kind of events does Wildkind host?
Wildkind hosts outdoor events, including Camp Wildfire and Camp Kindling.
Salary package
- £12.00 per hour
- 30 days annual leave pro rata (inclusive of public holidays)
Required document
- CV
- Cover letter
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About Wildkind
- Story
Wildkind is a dynamic events business that has been inspiring, challenging, and entertaining customers since 2015. With two market-leading outdoor events, Camp Wildfire and Camp Kindling, Wildkind has grown rapidly, aiming to take its unique events worldwide to reach over 1 million customers. The company’s mission is to spark curiosity, encourage endeavour, and create joy.
- Mission and Values
At the heart of Wildkind’s success is its mission to spark curiosity, encourage endeavour, and create joy. The company’s values are built around creating a supportive, growth-focused working culture that invests in education and experimentation. Wildkind champions diverse skill sets, perspectives, and discussions, encouraging everyone to be themselves and input into the organization and work at all levels.
- Join the Wildkind Family
If you’re looking for a dynamic and supportive work environment that values creativity, adventure, and positivity, Wildkind might be the perfect fit for you. With opportunities for growth and development, a focus on diversity and inclusion, and a commitment to making a positive impact, Wildkind is an exciting place to work and grow your career.