Resolver is seeking a highly skilled Customer Success Specialist to join their team in London, United Kingdom. This role offers the flexibility of a hybrid workforce, allowing you to work from home, in the office, or a combination of both. As a Customer Success Specialist, you will play a critical role in driving customer satisfaction, growth, and retention.
Location
- Remote
The individual can choose to work remotely (from home), in the office, or a combination of both, offering flexibility in their work arrangement.
Industry
- SaaS
Role of the Job
The Customer Success Specialist will be responsible for managing a portfolio of customers, driving renewals, and generating qualified migration opportunities. This role requires strong customer service skills, attention to detail, and the ability to develop customer-centric solutions.
Main Responsibilities
- Have open and honest discussions with customers to understand their needs and challenges.
- Identify opportunities to grow customer accounts and generate new leads
- Clearly communicate the value of Resolver’s solutions to customers.
- Share customer insights with other departments to improve overall customer experience
- Track customer metrics and maintain records of transactions
FAQs
- Is this a remote role?
Yes, this role offers the option to work from home, in the office, or a combination of both, making it a hybrid workforce.
- What benefits does Resolver offer?
Resolver offers a comprehensive rewards package, including benefits such as health and dental insurance, life assurance, income protection, travel insurance, and pension matching.
- What opportunities are there for professional development?
Resolver offers an external learning budget, learning workshops, e-learning, a Career Development Program, and a Coaching Program for managers.
- How does Resolver support employee well-being?
Resolver offers a wellness/fitness reimbursement, flexible working arrangements, and access to snacks, beverages, and team socials in the office.
- How do I track my progress and performance in this role?
You will track your progress and performance through metrics such as Gross & Net Retention Targets, CSAT Targets, and Opportunity Conversions.
What is the salary package for this role?
$15.45 to $20.76 per hour
- How does Resolver support remote work?
Resolver supports remote work through flexible working arrangements, e-learning, and regular team meetings.
- How does Resolver prioritize customer satisfaction?
Resolver prioritizes customer satisfaction through customer-centric solutions, regular touchpoints, and transparent communication.
- What are the most important skills for this role?
The most important skills for this role include strong customer service orientation, attention to detail, and the ability to develop customer-centric solutions.
Salary package
- $618 to $830/week
Required document
- Resume
- CV
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About Resolver
- Company Overview
Resolver is a high-growth SaaS company that provides an intuitive, no-code platform to help organizations manage risk and make informed decisions. With a strong focus on innovation and customer satisfaction, Resolver has established itself as a leader in the risk management industry.
- History and Milestones
Resolver’s journey began with a vision to revolutionize risk management and provide organizations with a clear picture of their risks. Over the years, the company has achieved significant milestones, including being named one of Canada’s Great Places to Work six years in a row. This achievement is a testament to Resolver’s commitment to creating a positive and supportive work environment.
- Mission and Purpose
Resolver’s mission is to transform risk management into risk intelligence, enabling organizations to protect people and assets and deliver on their purpose. With a strong focus on innovation and customer satisfaction, Resolver is dedicated to providing cutting-edge solutions that meet the evolving needs of its customers.
- Awards and Recognition
Resolver has received numerous awards and recognition for its innovative approach to risk management and its commitment to employee satisfaction. Being part of the Kroll family adds stability and financial security, allowing Resolver to continue innovating and growing.
- Work Environment
Resolver offers a flexible and supportive work environment, with options for remote work and a comprehensive benefits package. Employees have access to a range of perks, including wellness programs, team socials, and opportunities for professional development
- Why Choose Resolver?
Resolver offers a unique opportunity for professionals to join a high-growth SaaS company that is making a meaningful impact on the risk management industry. With a focus on innovation, customer satisfaction, and employee growth, Resolver is an exciting place to build a career and make a difference.