Are you looking for a role that offers great work-life balance, remote and hybrid options, and comprehensive training? Domestic & General is recruiting Inbound Customer Sales Advisors to join their team. As a Customer Sales Advisor, you’ll be the first point of contact for customers with various issues, building rapport and using sales and communication skills to upsell products. Apply now and take the first step in your customer sales career!

Location

• Remote (UK)

Remote and hybrid options available

Hours

• 35 hours over a 4-day week, Sunday – Wednesday between 8am-8pm

Start Date

• June 30, 2025

Employment type

• Full-time

Role of the Job

The Customer Sales Advisor role is a key position in Domestic & General’s Inbound team. As the first point of contact for customers, you’ll build rapport, understand their needs, and use sales and communication skills to upsell products. Your goal will be to provide excellent customer service, resolve issues, and meet sales targets.

Main Responsibilities

• Build rapport with customers and understand their individual needs
• Use sales and communication skills to upsell products and meet sales targets
• Resolve customer issues, such as billing queries, quotes, or account changes
• Provide excellent customer service and put customers’ interests first
• Work in a fast-paced call-center environment, handling a high volume of customer calls

FAQs

• What experience do I need for this role?

1 year of continuous and targeted sales experience within the last 3 years, with strong customer service and sales skills.

• What kind of training will I receive?

Comprehensive training, including 4 weeks and 2 days of training, with 8am starts throughout training.

• What are the working hours?

35 hours over a 4-day week, Sunday

Wednesday between 8am-8pm, with 2x 8.5 hours and 2x 9 hours shifts.

• Is this a remote or office-based role?

This role offers remote and hybrid options, with the flexibility to work from home or in an office.

• What benefits does Domestic & General offer?

33 days’ annual leave (inclusive of bank holidays), option to buy 5 extra days each year, investment in career development, health and wellbeing benefits, pension scheme, life assurance, and employee assistance program.

• What kind of support will I receive?

Ongoing coaching and clearly defined progression opportunities, with a focus on career development and growth.

• Can I apply if I don’t have exact experience?

Yes, you can apply if you have transferable skills and experience, and a passion for customer service and sales.

• What is the start date for this role?

The start date for this role is June 30, 2025.11

• What kind of career development opportunities are available?

Domestic & General offers ongoing coaching, clearly defined progression opportunities, and investment in career development.

• What kind of team will I be working with?

You’ll be working with a busy Inbound team, handling customer calls and resolving issues.

• How will I be trained?

You’ll receive comprehensive training, including 4 weeks and 2 days of training, with 8am starts throughout training.

• How long does the application process take?

The application process will take a few weeks, and you’ll be notified of the outcome after submitting your application.

Salary package

• £22,865 plus average bonus earning potential of £3,000 per annum

Required document

• CV

How to apply

To initiate the application process, kindly submit your application below.

Submit Application

About the Company

• What Makes This Company Tick?

Domestic & General ticks through its commitment to providing exceptional customer service and support. With a focus on building strong relationships with customers, the company ensures that its Customer Sales Advisors are equipped with the skills and knowledge to resolve issues and meet sales targets. This is achieved through comprehensive training programs and ongoing coaching, enabling advisors to develop their expertise and provide top-tier service.

• Who Are the Faces Behind This Organization?

The faces behind Domestic & General are its Customer Sales Advisors, who are the first point of contact for customers. These advisors are passionate about delivering exceptional service, resolving issues, and meeting sales targets. With a focus on building strong relationships, they are the driving force behind the company’s customer-centric approach.

• What’s on the Horizon?

Looking ahead, Domestic & General is likely focused on continuing to deliver exceptional customer experiences, driving business growth, and expanding its services. With a commitment to employee development and customer satisfaction, the company is well-positioned for future success.