Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end merchandise. As a Customer Support Specialist, you will be the voice of Shopbop, fielding real-time calls in a virtual, call center environment from customers globally.
Location
- Remote (work from home)
This is a fully remote, work-from-home position. Candidate location restrictions may apply.
Job ID
- 2748562
Employment type
- Full-time, direct hire position
Schedule
- 7am-9pm CST, 7 days a week, including nights, weekends, and holidays
Role of the Job
As a Customer Support Specialist, you will provide world-class service to all customers, being the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner. You will demonstrate sound understanding and comprehensive knowledge of Shopbop’s full range of products and services.
Main Responsibilities
- Act as a Brand Ambassador for Shopbop, providing world-class service to all customers
- Respond to customer inquiries and/or cases through different channels in a timely and professional manner
- Provide customers with critical service and product information, ensuring customer satisfaction
- Utilize a variety of software programs to resolve customer inquiries
- Work with external shipping contractors to assist customers with both domestic and international issues
FAQs
- What kind of benefits does Shopbop offer?
Shopbop offers a full range of medical, financial, and/or other benefits.
- What is the salary for this position?
The base pay for this position is $19.00/hour.
- Do I need to have experience with Microsoft Office?
Yes, proficiency in desktop applications such as MS Office and Internet browsers is required.
- Can I work with a flexible schedule?
Yes, you will need to work a set schedule, including nights, weekends, and holidays, with required overtime as business needs.
- What kind of support does Shopbop provide to its employees?
Shopbop provides support to its employees, including training and resources to help them succeed in their roles.
- Is Shopbop an equal opportunity employer?
Yes, Shopbop is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
- What kind of products does Shopbop offer?
Shopbop offers a selective and nuanced fashion-forward assortment of ready-to-wear and accessories from over 500 international brands.
- Can I work from home with a laptop?
Yes, you will need a wired, high-speed Internet connection and a quiet workspace to work from home.
- How many hours per week will I work?
The schedule is 7am-9pm CST, 7 days a week, which is a total of 56 hours per week, but you will have breaks and lunches.
- What kind of software programs will I use?
You will utilize a variety of software programs to resolve customer inquiries.
- Will I have to work with difficult customers?
Yes, you will need to handle difficult conversations with a high level of empathy and integrity.
- Can I apply if I have a conviction record?
Shopbop will consider for employment qualified applicants with arrest and conviction records, pursuant to the Los Angeles Fair Chance Ordinance and San Francisco Fair Chance Ordinance.
- How do I know if I’m qualified for this job?
You can review the qualifications and job description to determine if you’re a good fit for the role.
- What kind of opportunities are there for growth and development?
Shopbop offers opportunities for growth and development, including training and career advancement.
- Can I work in a team environment?
Yes, you will collaborate with other teams to support customer care continuity.
- How long will it take to hear back after applying?
The hiring process may take some time, and you will be contacted if your application is selected to move forward
- What kind of experience do I need to apply for this job?
You need 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality.
Salary package
$31,200/year in the lowest geographic market up to $53,600/year in the geographic market.
Required document
- Resume/CV
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About Shopbop
- A Premier Online Shopping Destination
Shopbop is a fully integrated Amazon subsidiary that offers customers around the world the best selection from both established and emerging designers. With a curated assortment of over 500 international brands, Shopbop provides a unique shopping experience that caters to the fashion-conscious individual. From ready-to-wear to accessories, Shopbop’s product range is designed to meet the diverse needs of its global customer base.
- A Global Reach
With customers in 165 countries, Shopbop has a truly global reach. Whether you’re shopping from New York or Tokyo, Shopbop’s website is designed to provide a seamless and intuitive shopping experience. With fast, free global shipping and a wide range of payment options, Shopbop makes it easy for customers to shop from anywhere in the world.
- A Bright Future Ahead
As Shopbop continues to grow and evolve, the company remains committed to its core values and mission. With a strong focus on innovation and customer satisfaction, Shopbop is poised for continued success in the years ahead. Whether it’s through new product launches or innovative marketing campaigns, Shopbop is always looking for new ways to engage with its customers and provide them with the best possible shopping experience.