Are you looking for a dynamic and rewarding career in customer support? Endurance Warranty Services is seeking a Claims Support Specialist to join their team. As a Claims Support Specialist, you will play a vital role in ensuring the accurate and timely processing of claims, while providing exceptional customer service to contract holders and repair facilities.
Location
- Remote (work from home)
This is a remote work-from-home position, allowing you to work from the comfort of your own home. You will need a reliable internet connection and a dedicated workspace to perform your duties.
Employment type
- Full-time
Role of the Job
As a Claims Support Specialist, you will be responsible for tracking and following up on claims, ensuring that all parts and services are ordered and delivered in a timely manner. You will work closely with internal and external customers, including contract holders, repair facilities, and vendors, to provide exceptional customer service and resolve any issues that may arise.
Main Responsibilities
- Providing timely and accurate responses to claims and/or contract issues
- Monitoring numerous Teams channels and group chats
- Maintaining constant communication and professionalism with internal and external customers
- Researching and resolving customer issues
- Following up on requested inspections, parts orders, and document requests
- Other duties as assigned
Qualification Needed
- Possess an understanding of automotive service/parts departments (preferred)
- Strong interpersonal skills
- Exceptional customer service skills
- High level of accuracy in data entry skills
- Ability to perform well under pressure
- Task/goal-oriented
- Good organizational and time management skills
- Excellent attendance record
- Basic understanding of Excel
- Strong negotiation skills
- Critical thinking skills and decision-making abilities
- Adaptable and flexible
- Dependable
FAQs
- What kind of experience do I need to apply for this role?
You don’t need direct experience in the automotive industry, but having some knowledge of automotive service/parts departments is a plus.
- Can I work from home?
Yes, this is a work-from-home position
You will need a reliable internet connection and a dedicated workspace.
- What kind of equipment will I need to provide?
Endurance Warranty Services will provide computer equipment for work-from-home employees.
- What are the working hours?
As a full-time employee, you will work a standard 8-hour shift. However, the exact hours may vary depending on the company’s needs.
- What kind of support will I receive?
You will receive comprehensive training, ongoing support from the team, and access to resources to help you succeed in the role.
- What kind of benefits does the company offer?
The company offers a range of benefits, including paid training, 401(k) with company match, medical, dental, and vision insurance, and more.
- How do I know if I’m selected for the role?
If your application is selected, the team will contact you directly to discuss the next steps.
- What kind of customers will I interact with?
You will interact with contract holders, repair facilities, and vendors. You will need to provide exceptional customer service and resolve any issues that may arise.
Salary package
- $18-$22/hour
Required document
- Resume/CV
How to apply
To apply, click the link below which will take you to the company’s page. Scroll down to find the application form. The job details are already outlined here, so you’re all set!
Submit Application
About Endurance Warranty Services
- A Leader in the Industry
Endurance Warranty Services has been a trusted provider of auto repair coverage for almost 15 years. With a commitment to delivering best-in-class service, the company has earned a reputation for excellence in the industry. Endurance Warranty Services has been honored with multiple Stevie Awards for being a great place to work, and the company continues to grow and expand its reach.
- A Focus on Customer Satisfaction
Endurance Warranty Services is dedicated to delivering exceptional customer service. The company’s customers are at the heart of everything it does, and Endurance Warranty Services strives to provide best-in-class service that meets their needs. The company’s commitment to customer satisfaction has earned it high ratings on Google, Trustpilot, and other major online review sites.
- A Company that Cares
Endurance Warranty Services is a company that cares about its employees, customers, and the community. The company is committed to making a positive impact and giving back to the community. Employees are encouraged to get involved and make a difference in their communities. The company’s commitment to social responsibility has earned it a reputation as a responsible and caring corporate citizen.