Are you a skilled Customer Service Manager looking for a permanent remote opportunity? This role is perfect for someone with a strong administrative background and a passion for healthcare. As a Customer Service Manager, you will be responsible for managing patient services and providing administrative support to ensure the smooth operation of a remote healthcare service.

Location

• Remote (UK)

This is a remote job, and you can work from the comfort of your own home.

Employment type

• Part-time (3 days a week)

Shift Pattern

• Monday to Friday, 9:00 am to 5:00 pm

Closing Date

• Not specified, but applications will no longer be considered after a certain period.

Role of the Job

The Customer Service Manager will be responsible for managing patient inquiries, coordinating appointments, maintaining patient records, and ensuring compliance with healthcare regulations. The ideal candidate will have a strong administrative background, excellent communication skills, and experience working in a healthcare setting.

Main Responsibilities

• Manage patient inquiries and provide exceptional customer service to ensure a positive experience.
• Coordinate and schedule appointments for multiple clients, ensuring efficient use of time and resources.
• Maintain accurate patient records and ensure compliance with healthcare regulations.
• Collaborate with healthcare professionals to optimize patient service delivery.
• Utilize MS Office applications (Excel, Word, PowerPoint) for reporting and documentation.
• Support the development and implementation of patient service protocols and procedures.
• Assist in managing daily administrative tasks, including diary management and correspondence.

Qualification Needed

• Proven experience in an administrative role, ideally within a healthcare setting.
• Proficient in MS Office applications, particularly Excel, Word, and PowerPoint.
• Strong understanding of healthcare operations and best practices.
• Experience managing diaries and scheduling appointments for multiple clients.
• Excellent organizational skills with the ability to multitask effectively.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a remote team.
• Enhanced DBS dated within the last 12 months or willingness to complete one.

FAQS

• What are the working hours for this role?

The working hours for this role are Monday to Friday, 9:00 am to 5:00 pm, for 3 days a week.

• What is the salary for this role?

The salary for this role is £30,000 per annum.

• What software skills do I need for this role?

You need to be proficient in MS Office applications, particularly Excel, Word, and PowerPoint.

• Can I apply for this role if I’m not eligible to work in the UK?

No, you must be eligible to work in the UK to apply for this role.

• How long will it take to hear back after applying?

Due to the high demand of CVs received, the company may not respond to all applications. However, they may hold your CV on file and contact you for future suitable roles.

• What are the benefits of working with Archer Resourcing?

Archer Resourcing has amazing relationships with the biggest employers in UK social care, giving you the best chance of landing your next role.

• How long has Archer Resourcing been operating?

Archer Resourcing has been helping professionals find exciting new roles for a number of years.

• What kind of support will I receive in this role?

You will receive support from the healthcare team and the administrative team to ensure the smooth operation of the remote healthcare service.

• Can I negotiate my working hours?

The working hours for this role are fixed, but you can discuss your availability with the company.

Salary package

• £30,000 per year

Required document

• Resume/CV

How to apply

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Submit Application

About Archer Resourcing

• What Makes This Company Tick?

Archer Resourcing is driven by a passion for connecting talented professionals with exciting new roles in the UK social care sector. With a focus on building strong relationships with top employers, the company provides a platform for individuals to find their dream jobs and advance their careers. The key to Archer Resourcing’s success lies in its ability to understand the needs of both candidates and clients, delivering personalized solutions that meet their unique requirements.

• Who’s Behind the Scenes?

The team at Archer Resourcing consists of experienced recruitment professionals who have a deep understanding of the social care sector. With years of experience in the industry, they possess a unique insight into the skills and qualities required for success in this field. From recruitment consultants to support staff, everyone plays a vital role in ensuring that candidates find the perfect job and clients receive the best talent.

• What’s the Story Behind This Company?

Archer Resourcing has been helping professionals find exciting new roles for a number of years. With a proven track record of success, the company has built a reputation for delivering exceptional results. From its humble beginnings to its current status as a leading recruitment agency, Archer Resourcing has consistently demonstrated its commitment to providing outstanding service to both candidates and clients.

• What’s on the Horizon?

As Archer Resourcing continues to grow and expand its services, the company remains focused on its core mission of connecting talented professionals with exciting new roles. With a keen eye on industry trends and developments, Archer Resourcing is well-positioned to adapt to changing market conditions and continue delivering exceptional results for candidates and clients alike. The company’s future plans include further investment in its team and technology, ensuring that it remains at the forefront of recruitment innovation.