Are you a customer support rockstar looking for a new challenge? Polymarket is seeking a talented individual to manage customer support inquiries across multiple channels, including Discord, email, and live chat. As a trusted point of contact for the community, you’ll play a critical role in ensuring delightful customer support and escalating high-priority issues to product, design, and engineering teams.
Location
- Remote (work from home)
Polymarket is a remote-friendly company, but you’ll need to be available to work shifts during EU timezones.
Role of the Job
The Customer Support role at Polymarket is a key position that requires excellent communication skills, technical expertise, and a passion for delivering exceptional customer experiences. As a Customer Support representative, you’ll be the face of Polymarket, interacting with customers, resolving issues, and providing support across multiple channels.
Main Responsibilities
- Manage customer support inquiries, Discord messages, and live chat during EU timezones
- Develop and lead a culture of delightful customer support across multiple channels
- Act as a trusted point of contact for the community and escalate high-priority issues related to product, design, and engineering teams
- Build internal programs, tools, resources, and training to help launch or improve product support workflows
- Ensure compliance with Polymarket regulations and standards
- Use data and customer pain points to identify opportunities to reduce customer friction
Qualification Needed
- 3+ years of experience in web3, with a strong preference for someone with experience in crypto exchanges or financial services
- Experience managing large Discord communities and staying up-to-date with the latest best practices
- Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
- Ability to pivot on the fly and adapt to changing priorities
- Strong problem-solving skills and attention to detail
FAQs
- What are the working hours for this role?
You’ll need to be available to work shifts during EU timezones, which may include weekends and outside of standard working hours.
- What kind of benefits does Polymarket offer?
Polymarket offers a range of benefits, including competitive salary and equity, unlimited PTO, health, vision, and dental coverage, 401k match, and a hardware setup including a new MacBook Pro and accessories.
- How do I stay up-to-date with the latest developments in web3 and crypto?
Polymarket encourages continuous learning and professional development, and you’ll have access to resources and training to help you stay up-to-date with the latest developments in web3 and crypto.
- What kind of support can I expect from the team?
You’ll have access to a team of experienced professionals who are passionate about delivering exceptional customer support and are committed to helping you succeed in your role.
- How does Polymarket approach customer support?
Polymarket is committed to delivering exceptional customer support and has a strong focus on building a culture of delightful customer support across multiple channels.
- How does Polymarket ensure compliance with regulations and standards?
Polymarket takes compliance seriously and has a strong focus on ensuring that all employees are aware of and adhere to relevant regulations and standards.
- What kind of tools and resources will I have access to in this role?
You’ll have access to a range of tools and resources, including Discord, email, and live chat, as well as internal programs and training to help you deliver exceptional customer support.
- How does Polymarket prioritize customer support?
Polymarket prioritizes customer support and has a strong focus on delivering exceptional customer experiences across multiple channels
Required document
- Resume/CV
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About Polymarket
Polymarket is a pioneering company that has been at the forefront of innovation in the web3 and crypto space. With a strong commitment to delivering exceptional customer experiences, Polymarket has established itself as a leader in its field.
- Mission
The mission at Polymarket is to provide a platform that empowers users to make informed decisions and navigate the complexities of the web3 and crypto world. This mission is driven by a passion for innovation and a commitment to excellence.
- Company History
Polymarket’s journey began with a vision to create a platform that would revolutionize the way people interact with web3 and crypto. Through dedication and perseverance, Polymarket has grown into a robust and reliable platform that serves a diverse range of users.
- Why Join Polymarket?
Joining Polymarket offers the opportunity to be part of a dynamic and innovative team that is shaping the future of web3 and crypto. With a commitment to excellence and a passion for delivering exceptional customer experiences, Polymarket provides a stimulating and rewarding work environment that fosters growth and development.