Are you passionate about audio AI and driven by a desire to make content universally accessible? Do you thrive in fast-paced environments and excel at solving complex challenges? ElevenLabs is looking for a talented Customer Support Specialist to join their team! This is a fantastic opportunity to be part of a cutting-edge company that’s pioneering voice technology.
Location
- Remote (work from home)
This role is fully remote, and you can work from anywhere in the world. ElevenLabs is a global team with office hubs in New York, London, and Warsaw.
Employment Type
- Full-time (Contracting role)
Department
- Operations
Role of the Job
As a Customer Support Specialist, you’ll be the vital link between ElevenLabs’ customers and the team. Your primary goal will be to provide exceptional support, ensuring a seamless user experience and fostering a sense of connection with the company. You’ll work closely with customers, troubleshooting technical issues, and providing straightforward solutions.
Main Responsibilities
- Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
- Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide user-friendly solutions.
- Keeping Things Top-Notch: Stay informed about developments, contribute to documentation and help center articles, and serve as the liaison between customers and the company.
- Building a Safe Space: Ensure user-generated content complies with guidelines, maintaining a respectful and secure environment for everyone.
Qualification Needed
- 2-3 years of experience in a technical customer support department in SaaS or at a high-growth technology company
- Experience working in a start-up with international teams in a remote setting
- Experience troubleshooting technical issues related to APIs or browser errors
- Detail-oriented mindset with a focus on delivering high-quality work
- Autonomous and execution-focused mindset
- General interest in AI and technology
FAQs
- What kind of projects will I work on?
As a Customer Support Specialist, you’ll work on a range of projects, from troubleshooting technical issues to contributing to documentation and help center articles.
- How does ElevenLabs approach innovation?
ElevenLabs is committed to rapid experimentation, lean autonomous teams, and minimal bureaucracy, driving innovation and growth.
- What’s the interview process like?
The interview process typically involves a series of conversations with the team, assessing your skills, experience, and fit for the role.
- How does ElevenLabs support its customers?
ElevenLabs prioritizes customer satisfaction, providing exceptional support and ensuring a seamless user experience.
- Can I work from anywhere?
Yes, this role is fully remote, and you can work from anywhere in the world.
- How does ElevenLabs contribute to the community?
ElevenLabs is committed to making content universally accessible and breaking the frontiers of new tech.
- What’s the salary package like?
$50,000 to $70,000 per year
- What kind of benefits does ElevenLabs offer?
ElevenLabs offers a range of benefits, including continuous growth opportunities, a global team, and a dynamic work environment.
- How does ElevenLabs prioritize diversity and inclusion?
ElevenLabs values diversity and inclusion, striving to create a workplace that’s welcoming and inclusive for everyone.
- Can I apply if I’m not a tech expert?
Yes, ElevenLabs welcomes applications from individuals with a passion for audio AI and a willingness to learn.
- How does ElevenLabs approach feedback and growth?
ElevenLabs prioritizes feedback and growth, providing opportunities for continuous learning and development
Salary package
- $50k to $70k per year
Required Documents
- Resume/CV
- Cover letter
How to Apply
If you’re excited about this opportunity, please apply through the ElevenLabs website. We can’t wait to hear from you!
Submit Application
About ElevenLabs
ElevenLabs is a cutting-edge company pioneering voice technology with innovative research and products. Founded in January 2023, the company has quickly gained recognition for its advanced approach to audio AI.
- The Story of ElevenLabs
The team at ElevenLabs consists of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, they’re shaping a new technology and market from the ground up. ElevenLabs innovates quickly and takes pride in getting things right, from big-picture initiatives to the details that keep things moving smoothly every day.
- Key Features and Benefits
Advanced Voice Models: ElevenLabs offers highly advanced voice models that can adapt to textual cues across 32 languages and multiple voice styles.
Customizable Voices: Users can choose from thousands of voices or create custom voices using voice design or cloning features.
High-Quality Audio: ElevenLabs’ models deliver high-quality audio with nuanced intonation, pacing, and emotional awareness.
Real-Time Audio: The company’s models can stream real-time audio from text, making it suitable for interactive applications.
Dubbing and Translation: ElevenLabs offers dubbing and translation features that can translate content into 30+ languages while maintaining the speaker’s voice.