Are you looking for a remote job opportunity that allows you to work from the comfort of your own home? Do you have excellent communication skills and a passion for delivering exceptional customer service? If yes, then this job opportunity might be perfect for you. Robert Half, a leading talent solutions firm, is looking for a Customer Service Representative to join their team in Washington, District of Columbia.
Location
- Remote (work from anywhere)
This job is a remote opportunity, but it’s based in Washington, District of Columbia. You can work from anywhere, but you need to be authorized to work in the United States.
Role of the Job
The Customer Service Representative will be responsible for supporting non-profit operations by ensuring accurate data entry and maintaining high standards in customer interactions. This role involves handling inbound and outbound calls, managing email correspondence, and utilizing Salesforce to track and update customer information.
Main Responsibilities
- Accurately input and verify data received from radio stations, ensuring compliance with reporting standards.
- Review and assign files to appropriate accounts and reporting periods with meticulous attention to detail.
- Handle inbound and outbound calls, providing timely and thoughtful assistance to inquiries.
- Manage email correspondence and respond to customer queries efficiently.
- Schedule appointments and maintain accurate records of client interactions.
- Utilize Salesforce to track and update customer information, ensuring seamless account management.
- Navigate Microsoft Excel and Word to perform data-related tasks and create necessary documentation.
- Direct phone calls and manage a multi-line phone system, ensuring prompt and courteous service.
FAQs
- What kind of experience do I need for this job?
You need proven experience in customer service, preferably in a call center environment. Strong proficiency in data entry and attention to detail are also required.
- What software skills are required for this job?
You need to be familiar with Salesforce or similar CRM systems, Microsoft Excel, and Word.
- Will I be working independently or as part of a team?
You will be working as part of a team, but you will also be expected to work independently and manage your time effectively.
- How do I stay organized and manage my time effectively in a remote job?
You can use tools like to-do lists, calendars, and project management software to stay organized and manage your time effectively
- What kind of benefits does Robert Half offer?
Robert Half offers medical, vision, dental, and life and disability insurance, as well as a 401(k) plan.
- Can I work from anywhere?
Yes, this is a remote job opportunity, and you can work from anywhere, but you need to be authorized to work in the United States.
- Is this a temporary or permanent job?
This is a temporary job opportunity.
- What kind of support will I receive as a remote worker?
You will receive support from the Robert Half team, and you will also have access to online training and resources.
- Can I schedule my own appointments?
Yes, you will be responsible for scheduling appointments and maintaining accurate records of client interactions.
- How do I track and update customer information?
You will use Salesforce to track and update customer information.
- What kind of documentation will I need to create?
You will need to create necessary documentation using Microsoft Word and Excel.
- How do I handle inbound and outbound calls?
You will need to provide timely and thoughtful assistance to inquiries and manage email correspondence efficiently.
- What kind of phone system will I be using?
You will be using a multi-line phone system and directing phone calls accordingly.
Salary package
- $17.58 – $20.35 per hour
- You will also receive benefits, including medical, vision, dental, and life and disability insurance, as well as a 401(k) plan
Required document
- Resume/CV
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About Robert Half
- What Makes This Company Tick?
Robert Half is driven by a passion for connecting highly qualified job seekers to opportunities at great companies. The company’s specialized talent solutions firm approach allows it to provide tailored support to both clients and candidates, ensuring a perfect match for every role. With expertise in finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles, Robert Half has established itself as a leader in the industry.
- What’s the Story Behind This Company?
Robert Half has a rich history dating back to 1948, when it was founded with a vision to provide innovative staffing solutions. Over the years, the company has evolved to become a global leader in talent solutions, with a presence in numerous countries around the world. Today, Robert Half is recognized for its expertise in matching top talent with leading companies, and its commitment to delivering exceptional service to both clients and candidates.
- What’s on the Horizon?
As the world of work continues to evolve, Robert Half is well-positioned to meet the changing needs of clients and candidates. With a focus on innovation and technology, the company is constantly looking for new ways to improve its services and stay ahead of the curve. Whether it’s through online training platforms or AI-powered job matching, Robert Half is committed to using technology to enhance the job search experience and deliver exceptional results for clients.