This is an exciting opportunity to join a well-established business as a Complaints Advisor. You’ll play a key role in resolving customer complaints and improving the overall customer relationship. If you have a positive attitude, excellent communication skills, and experience in handling complaints, this role could be perfect for you.
Location
- This is a fully remote role, allowing you to work from home.
Hours
- Monday – Friday, 9am – 5:30pm
Employment type
- Full-time, permanent
Role of the Job
As a Complaints Advisor, you’ll be responsible for resolving customer complaints at the first point of contact. You’ll investigate the root cause of complaints, gather information from relevant teams or stakeholders, and ensure compliance with legal requirements and industry regulations.
Main Responsibilities
- Actively manage customer complaints and resolve them systematically and fairly
- Improve the overall customer relationship by making customers aware of the organisation’s complaints procedures
- Investigate the root cause of complaints and gather information from relevant teams or stakeholders
- Ensure compliance with legal requirements, industry regulations, organisational policies, and professional codes
- Respond to Client Escalation and High Priority Complaints in a sensitive and timely manner
- Review and assess complaints referred from Financial Ombudsman Service or any other Alternative Dispute Resolution
FAQs
- What experience do I need for this role?
You need complaints experience in insurance, and experience handling complaints in a mobile phone industry would be advantageous.
- What skills are required for this role?
You need exceptional writing and communication skills, and the ability to manage assigned workload unsupervised.
- Can I work from home?
Yes, this is a fully remote role, allowing you to work from home.
- What are the working hours?
The working hours are Monday – Friday, 9am – 5:30pm.
- What kind of support will I receive?
You’ll receive support from the organisation, and you’ll be expected to work independently.
- What kind of complaints will I handle?
You’ll handle customer complaints, client escalation, and high-priority complaints.
- What are the key skills required for this role?
The key skills required are excellent communication and writing skills, and the ability to work independently.
- What kind of organisation is this?
This is a well-established business that puts the needs of its customers first.
- What kind of training will I receive?
The training details are not specified, but you’ll be expected to have the necessary skills and experience for the role.
- How will I measure my performance?
Your performance will be measured by your ability to resolve complaints systematically and fairly, and meet deadlines and targets.
Required document
- CV
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
About Cactus Search
- A Legacy of Excellence in Recruitment
Cactus Search has established itself as a prominent player in the recruitment industry, with a rich history of delivering high-quality recruitment services to its clients. Over the years, the company has developed a strong reputation for providing exceptional candidates who meet the specific needs of its clients. This legacy of excellence is a testament to the company’s commitment to customer service and its passion for matching the right candidates with the right roles.
- A Client-Centric Approach
At the heart of Cactus Search’s approach is a client-centric philosophy. The company recognizes that each client has unique needs and requirements, and it strives to understand these needs in order to deliver personalized recruitment solutions. By taking the time to comprehend the specific requirements of each client, the company is able to provide candidates who not only possess the necessary skills and experience but also fit seamlessly into the client’s organization.
- A Passion for Matching Candidates with Roles
Cactus Search is driven by a passion for matching candidates with roles that suit their skills, experience, and aspirations. The company understands that the right candidate can make a significant difference to an organization’s success, and it is committed to finding the perfect match for each role. By combining its expertise with a deep understanding of client needs, the company is able to identify candidates who are not only qualified but also motivated to excel in their positions.
- A Bright Future Ahead
As Cactus Search looks to the future, it remains committed to its core values of professionalism, expertise, and client-centricity. The company continues to evolve and adapt to the changing needs of its clients and the recruitment industry as a whole. With its strong foundation and commitment to excellence, Cactus Search is well-positioned to maintain its position as a leader in the recruitment industry and continue to deliver exceptional results for its clients.