Are you a problem-solver with excellent communication skills? Conduent is looking for a Part-Time Customer Service Advisor to join its team and provide exceptional service to customers. As a Customer Service Advisor, you will handle inbound calls from customers with inquiries about their recent purchases and assist them with tracking numbers, order statuses, product returns, and other post-purchase needs.

Location

• Remote (US)

Employment type

• Part-time regular

Category

• Customer Service & Transaction Processing

Req ID

• 13717

Salary

• $17.31 per hour + performance-based bonuses

Role of the Job

As a Customer Service Advisor, you will be the primary point of contact for customers with inquiries about their recent purchases. You will use your problem-solving skills to find quick solutions and resolve any issues that may arise. Your goal will be to provide exceptional service and ensure that customers feel heard and valued.

Main Responsibilities

• Handle inbound calls from customers with inquiries about their recent purchases
• Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
• Use problem-solving skills to find quick solutions and resolve any issues that may arise
• Help de-escalate frustrated customers with empathy and professionalism
• Occasionally assist with upselling or cross-selling when appropriate and necessary

Qualification Needed

• 18 years or older
• High School Diploma or GED
• At least six months of experience in customer service
• High-speed internet access with specific requirements (download 10mbps+ upload 3mbps+ Ping less than 175ms)
• Ability to accurately type at least 30 WPM
• Secured workspace with a door that is only accessible to you during work hours
• Familiarity with iOS and/or macOS, or comparable technology, is preferred

FAQs

• What kind of experience do I need for this job?

You need at least six months of experience in customer service.

• What kind of internet connection do I need?

You need high-speed internet access with specific requirements (download 10mbps+ upload 3mbps+ Ping less than 175ms).

• Can I work from home?

Yes, this role is available for remote work in the United States.

• What kind of benefits does Conduent offer?

Conduent offers performance-based bonus incentives and a supportive team environment.

• How many hours per week will I be working?

You will be working at least 16 hours per week, but no more than 29 hours per week.

• What kind of training will I receive?

You will receive 19 days of full-time training, working Monday through Friday 10am – 6:30pm CST.

• Can I apply for this job if I don’t have experience in customer service?

Yes, training will be provided.

• What kind of support will I receive as a Customer Service Advisor?

You will receive support from the training team and ongoing coaching from experienced professionals.

• Can I work in a shared workspace?

No, you need a secured workspace with a door that is only accessible to you during work hours.

• How long will the application window remain open?

The application window may close before or after a certain period, so it’s best to apply as soon as possible.

• Do I need to have experience working with specific technology?

Familiarity with iOS and/or macOS, or comparable technology, is preferred but not required.

• Can I work part-time and have other commitments?

Yes, this role is part-time, and you can discuss your availability and commitments with your manager.

Salary package

• $17.31 per hour + performance-based bonuses

Required document

• CV

How to apply

To initiate the application process, kindly submit your application below.

Submit Application

About Conduent

• What Makes This Company Tick?

Conduent’s mission is to deliver mission-critical services and solutions that create exceptional outcomes for clients and the millions of people who count on them. The company’s passion for innovation and customer satisfaction drives its success. By leveraging technology and expertise, Conduent strives to make a positive impact on the lives of individuals and communities.

• Who’s Behind the Scenes?

The team at Conduent consists of dedicated professionals who are passionate about their work. From customer service advisors to technology experts, each member of the team plays a crucial role in driving the company’s mission forward. Conduent’s employees are its greatest asset, and their expertise and commitment enable the company to deliver exceptional services to clients.

• What’s on the Horizon?

As Conduent continues to grow and evolve, the company remains committed to its mission and values. With a focus on innovation and customer satisfaction, Conduent is poised for even greater success in the future. The company will continue to invest in technology and expertise, expand its services and solutions, and explore new opportunities for growth and development. By staying ahead of the curve and adapting to changing market trends, Conduent is well-positioned to meet the evolving needs of its clients and make a lasting impact.