Domestic & General (D&G) is hiring a Customer Sales Advisor for their Sky Outbound department. This role involves making sales calls to Sky customers to sell protection plans. D&G provides appliance breakdown protection to many leading manufacturer and retail brands worldwide.
Location
- Remote (UK)
This is a remote job, and you can work from home with a stable internet connection. You will work a fixed weekly shift pattern.
Employment Type
- Full-time.
Contract
- Permanent, full-time with a fixed weekly shift pattern
Start Date
- 7 July 2025
Role of the Job
As a Customer Sales Advisor, you will be an ambassador for the Sky brand, making warm outbound sales calls to Sky customers to sell protection plans. You will use your communication skills and knowledge to share product benefits and build rapport with customers.
Main Responsibilities
- Main Responsibilities*
- Make sales calls to Sky customers to sell protection plans
- Use communication skills and knowledge to share product benefits
- Build rapport with customers and get to know their needs
- Help customers find the right solution for them
- Provide excellent customer service.
FAQS
- What experience do I need for this job?
You need a solid background in targeted sales, and experience working alone or in a home-based role is an advantage.
- What skills do I need to be a Customer Sales Advisor?
You need excellent attention to detail, great communication skills, and the ability to build relationships and listen to customers.
- What kind of training will I receive?
You will receive extensive training and support, including a three-week training program to help you develop your sales expertise.
- What are the working hours for this job?
You will work a flexible 37.5-hour shift between specific opening hours, with a fixed weekly shift pattern.
- Can I work from home?
Yes, this is a remote job, and you can work from home with a stable internet connection.
- What benefits do I get as a Customer Sales Advisor?
You get free Sky TV, full training, regular incentives, sales bonuses, annual leave, and a free annual D&G protection plan, among other benefits.
- How much can I earn as a Customer Sales Advisor?
You can earn a highly competitive £24,500 basic salary, plus average bonus earnings of £5,500 per annum.
- Is there room for career growth?
Yes, D&G encourages growth and development, and many employees go on to explore further opportunities across the business.
- What kind of support do I get as a Customer Sales Advisor?
You get extensive training and support, including a thorough induction program and ongoing coaching and feedback.
- Can I apply if I don’t have sales experience?
It’s unlikely, as you need a solid background in targeted sales to be considered for this role.
- How long does the recruitment process take?
The recruitment process typically takes a few weeks, but this may vary depending on the volume of applications.
- How does D&G support employee wellbeing?
D&G offers a range of employee benefits, including health and wellbeing programs, employee assistance programs, and discounts on gym membership.
- How does D&G measure performance?
D&G measures performance based on sales targets, customer satisfaction, and other key performance indicators.
- Can I apply for this job if I’m not in the UK?
This job requires you to be based in the UK, so it’s unlikely that you can apply if you’re not in the UK.
- How can I find out more about D&G?
You can find out more about D&G by visiting their website, reading employee reviews, and researching the company’s history and values.
Salary Package
- £24,500 basic salary per year
- Average bonus earnings of £5,500 per annum
- Opportunity to earn higher rates
Required document
- CV
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About Domestic & General
What Makes This Company Tick?
Domestic & General (D&G) is driven by a passion for delivering exceptional customer service and providing appliance breakdown protection to millions of customers worldwide. The company’s mission is to make a tangible difference in people’s lives by offering peace of mind and reliable support when appliances break down. D&G’s values are centered around fairness, respect, and teamwork, which are reflected in its company culture.
- What’s the Story Behind This Company?
D&G has a rich history that spans over 100 years. Founded with a vision to provide innovative solutions, the company has evolved over the years to become a leader in the industry. Today, D&G is recognized for its expertise in delivering mission-critical services and solutions that drive efficiency, productivity, and growth.
- How Does This Company Make an Impact?
D&G makes a significant impact on people’s lives by providing appliance breakdown protection and support. The company’s services help customers get their appliances up and running quickly, minimizing disruption to their daily lives. D&G’s commitment to customer satisfaction and its focus on delivering exceptional service have earned it a reputation as a trusted partner to many leading manufacturer and retail brands worldwide.
- What’s on the Horizon?
D&G is poised for continued growth and success, with plans to expand its horizons and enter new markets and territories internationally. The company is committed to innovation and excellence, and its focus on delivering exceptional customer service will remain at the heart of its business strategy. With a strong legacy and a bright future ahead, D&G is well-positioned to maintain its leadership position in the industry.